Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Storage: The Best Products of the Year 2008 by Storage Magazine February 16, 2009 - (Free Research) Innovation was the byword for storage vendors in 2008. See which products came out on top in this issue of Storage. Other topics covered include deduplication, multitiered disaster recovery, and storage in a down economy.  (EZINE) READ ABSTRACT |

Intel Desktop Business Computing Solutions Good-Better-Best Product Brief by Intel Corporation March 2008 - (Free Research) For companies primarily interested in the lowest system price, PCs with Intel® Pentium® dual-core processors provide solid performance to handle routine business tasks.  (WHITE PAPER) READ ABSTRACT |

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.  (WHITE PAPER) READ ABSTRACT |

PassMark Ranks Leading Endpoint Protection Products by Webroot January 2013 - (Free Research) In this performance benchmark report, view the results of objective performance testing conducted on eight endpoint security software products to get help finding the best option for your organization.  (ANALYST REPORT) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft August 2010 - (Free Research) Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.  (CASE STUDY) READ ABSTRACT |

All-in-one Email Security Reduces Spam and IT Administration Time by Sunbelt Software August 2008 - (Free Research) After using an earlier version of Sunbelt’s enterprise anti-spam solution, Roberts Wesleyan College reviewed a number of software solutions and found Ninja to be the best product at the best price.  (WHITE PAPER) READ ABSTRACT |

Delivering IT as a Service for Virtualized Data Centers by Continental Resources April 2010 - (Free Research) Architecting a successful cloud computing infrastructure can be challenging. The secure cloud architecture offers the best products and features to create a cloud service that can realize the efficiencies of shared infrastructure while still offering the security, flexibility, resilience, and ease of management of a traditional IT deployment.  (WHITE PAPER) READ ABSTRACT |

Ensuring Successful Manufacturing Execution in the Fabless Semiconductor Model by SAP AG September 2008 - (Free Research) The number of semiconductor companies adopting a fabless manufacturing model continues to increase. And to thrive in this highly competitive market, the fabless company must produce the best product designs for its intended market. This SAP Executive Insight examines the growing trend toward the fabless manufacturing model.  (WHITE PAPER) READ ABSTRACT |

Collaboration Services: Decision Criteria and 10 Questions to Ask Your Potential Collaboration Vendors by LogMeIn, Inc. April 2013 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com details the ten questions you should ask any potential collaboration vendor and offers a five-step process that will help you pick out the best products to create your collaboration architecture.  (EGUIDE) READ ABSTRACT |

Password Management Project Roadmap by Hitachi ID Systems, Inc. June 2010 - (Free Research) As today’s organizations deploy an ever-growing number of complex systems, password management problems choke help desk systems, cause expensive delays and lost productivity, and threaten to compromise security. This document will guide you through the entire life of a successful password management project.  (WHITE PAPER) READ ABSTRACT |

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM April 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.  (WHITE PAPER) READ ABSTRACT |

Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing by LifeSize July 2012 - (Free Research) Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution.  (WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Best Practices in Using Reputation-based Anti-Spam Services for Email Security by IronPort Systems February 2009 - (Free Research) This white paper discusses the origins of IP reputation services; test results on Cisco IronPort's own reputation service, SenderBase; best practices in using reputation services; and the ROI of reputation services.  (WHITE PAPER) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.  (WEBCAST) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Fixing the SAP Upgrade Process: Nine Best Practices by Panaya, Inc. November 2009 - (Free Research) This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.  (WHITE PAPER) READ ABSTRACT |

eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc. April 2009 - (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.  (EBOOK) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Global, Distributed And Agile: Winning Strategies For Efficient Application Development by CollabNet July 2011 - (Free Research) This webcast reveals winning strategies for efficient application development in global and distributed environments. Topics covered include common pitfalls, implementation best practices and more.  (WEBCAST) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

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