Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Agility Meets Stability: Best Practices for Application Integration by IBM March 01, 2011 - (Free Research) Today's companies are faced with integrating a hybrid world of cloud and on-premise applications. Learn more about emerging trends, what to look for in an integration solution, integration best practices and pitfalls to avoid and how a large enterprise and a mid market company are solving these integration challenges.  (WHITE PAPER) READ ABSTRACT |

Mid-Market Analytics in North America: Transforming Data into Insight by IBM September 30, 2012 - (Free Research) Many mid-market companies are left with volumes of complex data without the infrastructure to support it. Access this Aberdeen Group study learn how companies are rewarded for their ability to transform raw data into actionable business insights.  (WHITE PAPER) READ ABSTRACT |

How to Evaluate ERP Systems: Expert tips for small and mid-sized manufacturers by SearchManufacturingERP May 24, 2011 - (Free Research) How to evaluate and buy small to mid-sized ERP platforms.  (EBOOK) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.  (WHITE PAPER) READ ABSTRACT |

Performance Management: What the Mid-Market Can Learn from Large Enterprises by SAP America, Inc. January 2012 - (Free Research) This white paper features results from a study by Aberdeen Group on mid-sized (or mid-market) organization on performance management.  (ANALYST REPORT) READ ABSTRACT |

IBM Internet Security Systems X-Force® 2008 Mid-Year Trend Statistics by IBM July 1967 - (Free Research) Read this white paper to discover the implications, so you can enhance information security for the rest of 2008 and beyond.  (WHITE PAPER) READ ABSTRACT |

Rightsizing Blades for the Mid-market by HP and VMware January 2008 - (Free Research) In this white paper, examine the requirements for servers, storage, and blade systems in the mid-market and how to apply blades your data center in a cost effective manner.  (WHITE PAPER) READ ABSTRACT |

Webinar: Addressing ‘The Unlucky Seven’ - Security and Compliance Issues that Matter Most to the Mid-Market by ArcSight, an HP Company March 2011 - (Free Research) This webinar will go through the most critical challenges faced by mid-market companies, and illustrate how collecting and analyzing event data across the enterprise can address those challenges in the context of budget and staff constraints.  (WEBCAST) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc. January 2011 - (Free Research) The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Quantum DXi6500 Family to Challenge Data Domain with Mid-Market-Targeted Deduplication Solution by Quantum Corporation December 2009 - (Free Research) The efficiency benefits introduced with deduplication technology are driving mid-market organizations to modernize their backup infrastructures. With the introduction of its DXi6500 family of secondary storage systems with deduplication, Quantum has a competitive offering for mid-market companies—in features and price.  (WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Agility Meets Stability: Best Practices for Application Integration by IBM December 2011 - (Free Research) In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls.  (WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Putting Data to Work for Mid-Market Companies by Quest Software, now a part of Dell June 2012 - (Free Research) How is your mid-market competition leveraging business intelligence (BI) to their advantage? What do you need to know about the BI products and services available to mid-market organizations? Read this white paper to get an introduction to leveraging BI in your organization.  (WHITE PAPER) READ ABSTRACT |

Introducing Social Business for the Mid-Market by IBM April 2013 - (Free Research) Consult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business.  (WHITE PAPER) READ ABSTRACT |

2008 ERP in the Mid-Market by Sage North America January 2009 - (Free Research) This report explores feedback from over 500 mid-size companies, and aims to serve as a roadmap to those that desire to reduce costs, and improving accuracy and delivery performance.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Assessing the Total Cost of Ownership for BI by LogiXML January 2012 - (Free Research) This report provides mid-market organizations a framework for evaluating the total cost of ownership (TCO) of business intelligence (BI) solutions.  (WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

IT Tipping Point for Mid-sized Companies: Deciding When to Move to Tier 1 ERP by Oracle Corporation May 2009 - (Free Research) This white paper will focus on debunking the myth that Tier 1 systems make running the business more difficult, while demonstrating that Tier 1 systems can actually make it easier for growing mid-sized companies to do the things they need to do.  (WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

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