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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.

(EZINE)

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Article: Best practices for deploying iSCSI SANs in DSS database solutions by Dell, Inc.

April 27, 2011 - (Free Research)

Scalability and availability are key factors of an effective DSS or DW solution. Adhering to the best practices outlined in this article for integrating Dell EqualLogic PS Series iSCSI SAN arrays into the design can help IT administrators create a scalable high-performance infrastructure.

(ANALYST NEWS)

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BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics

January 27, 2012 - (Free Research)

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.

(EZINE)

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IT matters again by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.

November 2004 - (Free Research)

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.

(WHITE PAPER)

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Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Power Solutions Article: Auto-Snapshot Manager Optimizes Data Protection for Your Virtual Environment by Dell, Inc.

May 2011 - (Free Research)

Protecting and restoring virtual machines (VMs) can be slow and inefficient, and can take precious server resources away from critical applications. Dell EqualLogic Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs - helping simplify data management.

(WHITE PAPER)

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Power Solutions Article: VDI Storage Strategies and Best Practices by Dell, Inc.

May 2011 - (Free Research)

Desktop virtualization is emerging as an important strategy for organizations seeking to reduce the cost and complexity of managing an expanding variety of client desktops, laptops, netbooks, and mobile handheld devices.

(WHITE PAPER)

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Power Solutions Article: Carry Your Digital Identity Everywhere, All the Time by Dell, Inc.

April 2011 - (Free Research)

By shifting the focus from physical systems to end-user digital identities, the Dell Flexible Computing framework helps simplify image management, hardware transitions, and security through central IT control of virtualized client devices.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Power Solutions Article: Robust Data Protection in a Virtual World by Dell, Inc.

May 2011 - (Free Research)

Check out this short white paper to see how Symantec data protection software such as the Backup Exec 2010 and Veritas NetBackup 7 applications can provide administrators with powerful, flexible tools for backing up and recovering critical VMs and core enterprise applications.

(WHITE PAPER)

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Article: How end-to-end services can transform Oracle environments by Dell, Inc.

April 2011 - (Free Research)

The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more.

(WHITE PAPER)

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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation

April 2011 - (Free Research)

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.

(WHITE PAPER)

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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 2012 - (Free Research)

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

(WHITE PAPER)

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

(EGUIDE)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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The power of Call Centers and Customer Loyalty by Infor CRM

February 2012 - (Free Research)

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.

(EGUIDE)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Data quality best practices with real-time integration by IBM

February 2012 - (Free Research)

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.

(EGUIDE)

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