Call Articles Profile White Papers, Call Articles Profile Software, Call Articles Profile Research, Hardware and Services

January 23, 2012 - (Free Research)

This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.

(WHITE PAPER)

READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

READ ABSTRACT |

Blazing Performance on Unified Storage! - Taneja Group by Nexsan

March 2012 - (Free Research)

Learn why unified storage can be ideal for mid-sized IT and find out which unified storage product's performance is "blazing" according to Taneja Group.

(WHITE PAPER)

READ ABSTRACT |

Refactoring sensitive data access: the benefits of desktop virtualization for security by Citrix

January 2012 - (Free Research)

This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.

(WHITE PAPER)

READ ABSTRACT |

The Cyber Savvy CEO: Getting to grips with today’s growing cyber-threats by ComputerWeekly.com

September 2011 - (Free Research)

The recent surge in cyber attacks has forced organisations to align cyber security efforts across all of their operations, rather than focusing on IT, but CEOs now need to take the lead in protecting their organisations, this report from PwC argues.

(IT BRIEFING)

READ ABSTRACT |

Rebroadcast IBM Watson and Medical Records Text Analytics by IBM

March 2012 - (Free Research)

No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.

(WEBCAST)

READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.

(SOFTWARE PRODUCT)

Harvard Business Review Article: Mastering the Management System by SAP America, Inc.

September 2011 - (Free Research)

In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system, which comprises five stages.

(WHITE PAPER)

READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 4 by SearchBusinessAnalytics

April 2012 - (Free Research)

This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management.

(EZINE)

READ ABSTRACT |

Tech Guide: Desktop Virtualization and the Network by Dell and VMware

February 2012 - (Free Research)

Discover the impact desktop virtualization and virtual desktop infrastructure have on your network.

(EGUIDE)

READ ABSTRACT |

Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com

April 2012 - (Free Research)

Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.

(ANALYST BRIEF)

READ ABSTRACT |

Proactive data quality management strategy by DataFlux Corporation

April 2012 - (Free Research)

This e-guide features editorial articles with insight from IT industry consultants and technology professionals on the importance of data quality as well as advice for ensuring a successful program.

(EGUIDE)

READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 2012 - (Free Research)

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other.

(ANALYST BRIEF)

READ ABSTRACT |

Key insights for a successful data governance strategy by DataFlux Corporation

March 2012 - (Free Research)

Read these articles to create a framework for stating your company's case for implementing a data governance strategy.

(EGUIDE)

READ ABSTRACT |

Current MDM market and tips for MDM strategy by DataFlux Corporation

March 2012 - (Free Research)

Master data management (MDM) tools are on the rise as more companies look toward ways to solve all their data needs through one system. This expert e-guide from our editorial team features two articles with exceptional insight on what vendors and trends are prevailing in the current MDM market.

(EGUIDE)

READ ABSTRACT |

Gartner: Deploying iPads on the corporate network by ComputerWeekly.com

March 2012 - (Free Research)

Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks.

(ANALYST BRIEF)

READ ABSTRACT |

Gartner: Best practices in virtualisation by ComputerWeekly.com

March 2012 - (Free Research)

Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure.

(ANALYST BRIEF)

READ ABSTRACT |

IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics

January 2012 - (Free Research)

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.

(EZINE)

READ ABSTRACT |

SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.

November 2004 - (Free Research)

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.

(WHITE PAPER)

READ ABSTRACT |

Resin Application Server Java EE 6 Web Profile by Caucho Technology

May 2012 - (Free Research)

Read this white paper to learn about one company offering early implementation for Java EE 6. Discover how this server meets the high-performance specifications that your organization needs while remaining easy to use, configure, and administrate.

(WHITE PAPER)

READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)