This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p> 

Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 

<p>Read this presentation transcript to get an in-depth understanding of what fixed assets management is, why it’s getting so much attention lately, how it can help you improve your bottom line, and what your software and implementation options are.</p> 

Everyone is talking about virtualization as a critical component to the success of a data center. What are some of the benefits of virtualization? What are the cost benefits of using Windows Server 2008 R2 for virtualization? Learn more in this presentation transcript. 

“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

In this presentation, we'll review how to make the most of logs to augment an organization's security posture. 

Check out this webcast from IBM as it discusses the advantages of implementing a holistic approach to data risk management, and provides both the “why” and “how” to begin putting a holistic data risk management program to work in businesses of all sizes. 

In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.