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IP telephony trends: Migrating from PSTN to SIP trunking by SearchSecurity.com

February 24, 2012 - (Free Research)
Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. 
(EGUIDE) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
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GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

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Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.

The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration. 
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ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
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Avaya Aura Communication Manager COR/FRL/AAR Simplified by Global Knowledge

March 2014 - (Free Research)
This white paper provides a useful list of Avaya Site Administration commands that will allow you to control what kind of calls employees are authorized to make and ensure least cost routing of outbound calls to keep phone bills down. 
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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc.

The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Cisco Telepresence Zones by Global Knowledge

April 2013 - (Free Research)
The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. 
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Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc.

September 2008 - (Free Research)
Vyatta delivers complete, ready-to-deploy, open-source networking solutions that make it possible for anyone to own an enterprise-class router/firewall/VPN for a fraction of the cost of traditional closed-source, proprietary products. 
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Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
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Avaya Fabric Connect Makes Multicast Simple (Really) by Avaya

May 2013 - (Free Research)
This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology. 
(PODCAST) READ ABSTRACT |

Introduction to Avaya ERS by Global Knowledge

April 2013 - (Free Research)
This is the first of a series of white papers that will explore the features and functionality of the Avaya Ethernet Routing Switch (ERS) product line. This paper focuses on the various hardware platforms. 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 2008 - (Free Research)
This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. 
(WHITE PAPER) READ ABSTRACT |

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels by Genesys

February 2013 - (Free Research)
This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. 
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Building Your Network Foundation: Routing and Switching Made Simple by Cisco Systems, Inc.

November 2006 - (Free Research)
This guide examines the critical issues of networking, how it works, and how it can help you achieve a competitive edge. 
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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
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Radiology Group Connects to Thousands of Hospitals, Securely and Virtually by Cisco Systems, Inc.

October 2011 - (Free Research)
This case study showcases how Virtual Radiologic used Cisco solutions to secure electronic patient information transmitted between hospitals and remote radiologists. 
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Building the network infrastructure in your data center: Expert considerations by Brocade

December 2011 - (Free Research)
With today’s environmental concerns, even IT professionals can make a difference. Energy-efficient data center network designs are important to implement, while being cost-effective and not sacrificing performance. 
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Dynamic Routing Architecture by Progress

November 2011 - (Free Research)
Read this paper to find out how dynamic routing architecture (DRA) optimizes communications beyond clustering in complex, distributed topologies to enable easier scaling and greater agility in changing the IT environment to meet changing business needs and market conditions. 
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