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This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

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Virtualization Success Story: Lessons Learned, Expenses Saved by VMware, Inc.

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This white paper tells the story of Acorda Therapeutics, a company that transitioned from a near-failing IT infrastructure to virtualizing its business-critical applications with VMware vSphere. 
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Fiserv: Saving $8 million in five years and helping banks improve business outcomes using IBM technology by IBM

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Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

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