TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

StatCom's Patient Flow Logistics and Tracking Software by Statcom. StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.  (SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

Secure Network Gateway by Momentum Systems Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization's business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.  (SOFTWARE PRODUCT)

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT)

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT)

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) READ ABSTRACT |

ImagEntry by Viking Software Solutions. ImagEntry allows rapid and accurate keying from images of forms. ImagEntry is typically used for indexing images and lifting data from images such as medical claims and credit applications.  (SOFTWARE PRODUCT)

Gaining the Competitive Edge: Achieving Reverse Logistics Excellence by Integrated Warehouse Solutions. April 2008 - (Free Research) Many companies view the reverse supply chain as cumbersome & unmanageable, so they outsource the 'problem' instead of managing it internally. That is changing. This paper outlines how Reverse Logistics has become the focal point of many... (WHITE PAPER) READ ABSTRACT |

CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise.  (SOFTWARE PRODUCT)

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Presentation Transcript: The Ins and Outs of Data Leak Prevention Tools by Reconnex Corporation July 2008 - (Free Research) This document is based on a Reconnex/TechTarget webcast entitled “The Ins and Outs of Data Leak Prevention Tools” by Rich Mogull, who has over 17 years experience in information security, physical security, and risk management. (WHITE PAPER) READ ABSTRACT |

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) READ ABSTRACT |

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT)

Akamai Dynamic Site Solution for the Retail Industry by Akamai Technologies (E-mail this company) Providing a personalized user experience that encourages consumers to browse and buy requires richer content and applications that are assembled dynamically. Akamai's Dynamic Site Accelerator enables these interactive Web sites by providing performance that is up to five times faster than a Web site's original infrastructure.  (SERVICE)

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) READ ABSTRACT |

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT)

NI TestStand: Ready-To-Run Test Management Environment by National Instruments NI TestStand is a ready-to-run test management environment and framework designed to simplify the automation of your test and validation systems. NI TestStand is used to develop, manage and execute test sequences.  (SOFTWARE PRODUCT)

Orion NetFlow Traffic Analyzer by SolarWinds August 2008 - (Free Research) Lack of visibility into network issues and performance. Need the ability to see what is going on with your network, which is using what bandwidth and the ability to shut down bandwidth that is not urgent, business-related. (DEMO) READ ABSTRACT |

Steel Enterprise Management Systems - ERP for Metals Industry by STEELMAN Software Solutions Inc (E-mail this company) STEELMAN - SEMS is designed specifically for the metal industry. Metal processors have many unique issues that generic ERP packages will not solve. SEMS delivers terminologies, screens, and workflows that your staff can readily relate to and productively use with minimal training. SEMS can scale from 20 to over 1000 users and any metal type.  (ASP & SOFTWARE PRODUCT)

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT)

National Healthcare Executives Survey Finds Hospitals Are Transitioning from Manual Patient Flow Methods to Advanced Patient Flow Logistics Systems by Statcom. May 2008 - (Free Research) StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay. (WHITE PAPER) READ ABSTRACT |

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT |

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