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3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 02, 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

WebSmart Services by Melissa Data Corp April 20, 2010 - (Free Research) Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.  (WHITE PAPER) READ ABSTRACT |

Trend Micro’s End-to-End Vulnerability Management: A New Approach to Layered Security by Trend Micro, Inc. January 31, 2011 - (Free Research) An explosion in system and application vulnerabilities has been met with new ways to attack these weaknesses. In this paper, EMA analysts take a look at factors driving the need for increased security, and how new approaches to mitigating vulnerabilities such as virtual patching or remediation, provide more ways to deliver vulnerability management.  (WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 07, 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices.  (WHITE PAPER) READ ABSTRACT |

Guide to Effective Remediation of Network Vulnerabilities and Policy Compliance by Qualys November 2008 - (Free Research) This guide describes the major workflow processes of vulnerability management and how QualysGuard, as an on demand software-as-a-service automates most of these for fast, cost-effective remediation and compliance documentation.  (WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Oracle Global IT (GIT) Streamlined Security by Qualys, Inc. May 2008 - (Free Research) With QualysGuard Enterprise, Oracle GIT Security can monitor the company’s global vulnerability management process, track remediation, and validate policy compliance.  (CASE STUDY) READ ABSTRACT |

Airspace Risk Assessment by AirTight Networks, Inc. August 2008 - (Free Research) This report is the first step towards wireless vulnerability assessment of your network and managing its wireless security posture.  (WHITE PAPER) READ ABSTRACT |

Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab October 2011 - (Free Research) Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings.  (WHITE PAPER) READ ABSTRACT |

Lumension Endpoint Management and Security Suite by Lumension September 2010 - (Free Research) A new wave of vulnerabilities is threatening our endpoints and browsers at a much greater rate than operating systems and servers, which is why the SANS Institute has ranked “patching client-side software” as the number one security priority.  (TRIAL SOFTWARE)

Retina Protection Agent by BeyondTrust Corporation May 2013 - (Free Research) This complimentary software download helps close the gap between you and those systems that can't be reached by remote vulnerability assessments. Download now to discover how you can achieve zero-day vulnerability monitoring and intrusion prevention, even for systems that are offline or disconnected from the network.  (TRIAL SOFTWARE) READ ABSTRACT |

Everything Matters: Every Setting, Every Component, Every Technology by Lumension February 2013 - (Free Research) This webcast explores why cutting corners just doesn't cut it in today's enterprise, especially when it comes to security. View now to learn why protecting the most important systems isn't the most important thing anymore because, well, they're all important.  (WEBCAST) READ ABSTRACT |

How web application vulnerability assessment tools can improve enterprise security by IBM October 2012 - (Free Research) This white paper outlines a web application vulnerability assessment tool that will help you to identify and remediate vulnerabilities earlier in the software development lifecycle.  (WHITE PAPER) READ ABSTRACT |

Integrating Vulnerability Assessment and Remediation by Lumension August 2008 - (Free Research) An outline for successfully integrating vulnerability scanning and remediation capabilities is presented in this whitepaper. This will ensure that organizations maintain a secure environment while complying with internal and external security policies.  (WHITE PAPER) READ ABSTRACT |

The Anatomy of a Cross-Site Scripting Campaign by Imperva August 2010 - (Free Research) XSS attacks are not new. What makes this particular situation unique is the process the ADC used to uncover the attack. Read this paper to find out so much more about XSS attacks.  (WHITE PAPER) READ ABSTRACT |

EBAY, Inc. - Securing the World's Online Marketplace with QualysGuard by Qualys, Inc. May 2008 - (Free Research) The automation built into QualysGuard immediately allowed eBay to do vulnerability assessments on demand, including rapid scans for the most recent vulnerabilities anywhere in its own network and in partner networks.  (CASE STUDY) READ ABSTRACT |

E-Book: Technical Guide on Vulnerability Management by SearchSecurity.com June 2010 - (Free Research) SearchSecurity.com presents a comprehensive guide to vulnerability management. Our experts cover all the angles with authoritative technical advice on: application security testing methods; leveraging vulnerability assessment results; analysis and correlation of pen test results; Windows patch management; and how to best assess your security state.  (EBOOK) READ ABSTRACT |

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc. June 2010 - (Free Research) Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security.  (WHITE PAPER) READ ABSTRACT |

E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension January 2012 - (Free Research) Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security.  (WHITE PAPER) READ ABSTRACT |

Understanding and Selecting a Database Assessment Solution by Application Security, Inc. February 2010 - (Free Research) In this analyst report, Securosis’ Adrian Lane explores the inner workings of assessment tools and the business value they provide, and will make specific recommendations on evaluating, purchasing, and deploying Database Assessment.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: Basic Techniques to Prevent Identity Theft and Cybercrime by ArcSight, an HP Company December 2010 - (Free Research) When it comes to cybercrime, identity theft techniques often vary from the technical -- computer forensics -- to the old-school -- calling victims to gather personal information. In this guide, our expert covers basic techniques to prevent identity theft.  (EGUIDE) READ ABSTRACT |

How Malware Can Sneak Into Your Company Networks and How to Deal With It by AVG Technologies USA, Inc. March 2010 - (Free Research) Taking your network offline might sound like the only effective way to keep viruses and other so-called malware out of your business. But even without the internet, there are still plenty of ways for malicious code to worm its way onto your network. Read this quick white paper for an overview of the main threats and how to protect against them.  (WHITE PAPER) READ ABSTRACT |

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