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How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 31, 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
(WHITE PAPER) READ ABSTRACT |

Trend Micro’s End-to-End Vulnerability Management: A New Approach to Layered Security by Trend Micro, Inc.

January 31, 2011 - (Free Research)
An explosion in system and application vulnerabilities has been met with new ways to attack these weaknesses. In this paper, EMA analysts take a look at factors driving the need for increased security, and how new approaches to mitigating vulnerabilities such as virtual patching or remediation, provide more ways to deliver vulnerability management. 
(WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc.

June 07, 2010 - (Free Research)
Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 
(WHITE PAPER) READ ABSTRACT |

Guide to Effective Remediation of Network Vulnerabilities and Policy Compliance by Qualys

November 2008 - (Free Research)
This guide describes the major workflow processes of vulnerability management and how QualysGuard, as an on demand software-as-a-service automates most of these for fast, cost-effective remediation and compliance documentation. 
(WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)
As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. 
(WHITE PAPER) READ ABSTRACT |

Oracle Global IT (GIT) Streamlined Security by Qualys, Inc.

May 2008 - (Free Research)
With QualysGuard Enterprise, Oracle GIT Security can monitor the company’s global vulnerability management process, track remediation, and validate policy compliance. 
(CASE STUDY) READ ABSTRACT |

Airspace Risk Assessment by AirTight Networks, Inc.

August 2008 - (Free Research)
This report is the first step towards wireless vulnerability assessment of your network and managing its wireless security posture. 
(WHITE PAPER) READ ABSTRACT |

Vulnerability Assessment by Symantec Corporation

October 2013 - (Free Research)
Access this white paper for the truth behind today's vulnerability assessment approaches, and why a clearer vision of the problem is needed for more successful security systems. Click now to unveil an opportunity to bridge the gap between vulnerability assessment and security management, and use actionable intelligence as effective defense. 
(WHITE PAPER) READ ABSTRACT |

Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab

October 2011 - (Free Research)
Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings. 
(WHITE PAPER) READ ABSTRACT |

Integrating Vulnerability Assessment and Remediation by Lumension

August 2008 - (Free Research)
An outline for successfully integrating vulnerability scanning and remediation capabilities is presented in this whitepaper. This will ensure that organizations maintain a secure environment while complying with internal and external security policies. 
(WHITE PAPER) READ ABSTRACT |

EBAY, Inc. - Securing the World's Online Marketplace with QualysGuard by Qualys, Inc.

May 2008 - (Free Research)
The automation built into QualysGuard immediately allowed eBay to do vulnerability assessments on demand, including rapid scans for the most recent vulnerabilities anywhere in its own network and in partner networks. 
(CASE STUDY) READ ABSTRACT |

Lumension Endpoint Management and Security Suite by Lumension

September 2010 - (Free Research)
A new wave of vulnerabilities is threatening our endpoints and browsers at a much greater rate than operating systems and servers, which is why the SANS Institute has ranked “patching client-side software” as the number one security priority. 
(TRIAL SOFTWARE)

The Anatomy of a Cross-Site Scripting Campaign by Imperva

August 2010 - (Free Research)
XSS attacks are not new. What makes this particular situation unique is the process the ADC used to uncover the attack. Read this paper to find out so much more about XSS attacks. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Technical Guide on Vulnerability Management by SearchSecurity.com

June 2010 - (Free Research)
SearchSecurity.com presents a comprehensive guide to vulnerability management. Our experts cover all the angles with authoritative technical advice on: application security testing methods; leveraging vulnerability assessment results; analysis and correlation of pen test results; Windows patch management; and how to best assess your security state. 
(EBOOK) READ ABSTRACT |

Understanding and Selecting a Database Assessment Solution by Application Security, Inc.

February 2010 - (Free Research)
In this analyst report, Securosis’ Adrian Lane explores the inner workings of assessment tools and the business value they provide, and will make specific recommendations on evaluating, purchasing, and deploying Database Assessment. 
(ANALYST REPORT) READ ABSTRACT |

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc.

June 2010 - (Free Research)
Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Basic Techniques to Prevent Identity Theft and Cybercrime by ArcSight, an HP Company

December 2010 - (Free Research)
When it comes to cybercrime, identity theft techniques often vary from the technical -- computer forensics -- to the old-school -- calling victims to gather personal information. In this guide, our expert covers basic techniques to prevent identity theft. 
(EGUIDE) READ ABSTRACT |

E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension

January 2012 - (Free Research)
Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security. 
(WHITE PAPER) READ ABSTRACT |

How Malware Can Sneak Into Your Company Networks and How to Deal With It by AVG Technologies USA, Inc.

March 2010 - (Free Research)
Taking your network offline might sound like the only effective way to keep viruses and other so-called malware out of your business. But even without the internet, there are still plenty of ways for malicious code to worm its way onto your network. Read this quick white paper for an overview of the main threats and how to protect against them. 
(WHITE PAPER) READ ABSTRACT |

Avoiding the Top 5 Vulnerability Management Mistakes: The New Rules of Vulnerability Management by eEye Digital Security

July 2010 - (Free Research)
In this guide, you’ll learn how to avoid the top five vulnerability management mistakes to protect critical IT assets and improve your security posture, while reducing costs. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

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