Call Center Equipment Software White Papers, Call Center Equipment Software Software, Call Center Equipment Software Research, Hardware and Services

Solutions for Small to Medium Data Centers by APC

October 23, 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

(CASE STUDY)

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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect

AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.

(HARDWARE PRODUCT)

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

(CASE STUDY)

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Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

(HARDWARE PRODUCT)

Power and Cooling Capacity Management for Data Centers by APC

January 01, 2007 - (Free Research)

This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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Preventive Maintenance Strategy for Data Centers by APC

February 2009 - (Free Research)

This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.

(WHITE PAPER)

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Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect

May 2008 - (Free Research)

The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force.

(WHITE PAPER)

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 2008 - (Free Research)

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc

February 2008 - (Free Research)

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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Storage Efficiency: The Key to Green Storage Operation by Xiotech Corporation

August 2008 - (Free Research)

While energy consumption of overall data center operations and server-related equipment is generally understood, the story is quite different when it comes to storage systems. This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions.

(WHITE PAPER)

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Guidelines for Specification of Data Center Power Density by APC

January 2005 - (Free Research)

Specifying data center density has yet to conform to an established standard within the industry. This paper describes the science and practical application of an improved method for the specification of power and cooling infrastructure for data centers.

(WHITE PAPER)

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Data Center Projects: Growth Model by APC

November 2008 - (Free Research)

Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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The Leader in On-Demand Call Centers: Five9 Product Overview by Five9

September 2009 - (Free Research)

Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.

(PRODUCT OVERVIEW)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9

September 2009 - (Free Research)

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

(CASE STUDY)

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Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc

June 2009 - (Free Research)

Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.

(WHITE PAPER)

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The Power/Density Paradox: The Result of High Density without Power Efficiency by Nexsan Technologies

November 2009 - (Free Research)

The power/density paradox hinders end users from utilizing the very floor space that high density systems were intended to conserve. This brief explores what the power/density paradox is and how IT professionals can mitigate the risk.

(WHITE PAPER)

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Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel

August 2009 - (Free Research)

A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.

(EBOOK)

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Deploying High-Density Zones in a Low-Density Data Center by APC

January 2008 - (Free Research)

This white paper details how self-contained high-density zones enable a reliable operation of high-density equipment without impacting a low-density data center.

(WHITE PAPER)

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Green Special Report Podcast Transcript by 3PAR

July 2009 - (Free Research)

In this presentation transcript, Peter Bachner, Site Editor for SearchStorage.com, discusses green storage with Nick Simpson, an analyst with Burton Group, an enterprise IT research firm focused on infrastructure technologies. Nick has more than 20 years of experience in storage, enterprise servers, and system software.

(PRESENTATION TRANSCRIPT)

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Redefining the Economics of Running the Modern Data Center by Eaton Corporation

September 2009 - (Free Research)

The cost of operating the data center is outpacing the cost of IT resources themselves. High-density equipment pressures power and cooling systems to the max. Learn of the new approaches and technologies that are redefining the economics of running the modern data center.

(WHITE PAPER)

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Go Green with Ease: Five Steps for Small IT Shops by Cisco Systems, Inc.

February 2009 - (Free Research)

Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.

(WHITE PAPER)

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Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd

June 2009 - (Free Research)

Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.

(WHITE PAPER)

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