Call Center Consolidation Case StudyWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
 
Your search for keyword: Call Center Consolidation Case Study returned the following results.
RSS What is RSS?
Related Categories

 •   Data Center Management
 •   Virtualization
 •   Customer Service (General)
 •   Storage Management
 •   Contact Center Management
 •   Call Center Management
 •   Enterprise Systems Management
 •   Customer Relationship Management (CRM)
 •   Customer Experience Management (CEM)
 •   IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

Related Searches
 •   Call Center Consolidation Indiana
 •   Call Center Consolidation New Hampshire
 •   Call Center Consolidation Quality
 •   Call Center Consolidation Training
 •   Call Center Requirement
 •   Call Production
 •   Capacities Call
 •   Quality Call Center
 •   Regional Call Center
 •   Summary Call
Advertisement

ALL RESULTS
1 - 25 of 443 | Next Page

Featured Sponsors

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
>> Discover more offerings from Cisco Systems, Inc..
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Public complaints case study by SAS

March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 05, 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center by Aspect

March 03, 2014 - (Free Research)
This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy. 
(WEBCAST) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 26, 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Podcast: Case Study: Server Consolidation with Oracle SuperCluster by Oracle Corporation

February 07, 2014 - (Free Research)
This resource highlights the role of server consolidation in today's IT landscape and how the Oracle SuperCluster can help enhance your data center performance. 
(PODCAST) READ ABSTRACT |

TeleComputing Case Study: Transform the Data Center by Vision Solutions

January 31, 2014 - (Free Research)
This paper dives into a case study of a telecommunications organization that decided to migrate its enormous VMware environment to Hyper-V, and created a hosted private cloud environment based on a cloud operating system. 
(CASE STUDY) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 30, 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

The City of Vancouver's Information Services Grows to Better Meet Needs of Employees and Residents by Calabrio, Inc.

April 09, 2014 - (Free Research)
The call center for the City of Vancouver's 3-1-1 line (city information services) was experiencing a 20 percent year-over-year call volume growth rate. They needed a way to handle the increased call volume, without sacrificing quality service or employee satisfaction. 
(CASE STUDY) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 16, 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Case Study: University of Connecticut School of Business by Dell, Inc.

October 01, 2010 - (Free Research)
This case study profiles a Connecticut university's data center migration to virtualization optimized servers and storage solutions. Check it out to learn how this school realized a 20% reduction in cooling and power costs, 30% savings in storage costs and a 97% reduction in downtime. Read on to see if you too can double your processing capacity. 
(WHITE PAPER)

Case Study: Leading Bank Reels in Data Center Management by nlyte Software

February 14, 2013 - (Free Research)
This case study covers a banking industry leader that had a data center that was spiraling out of control and details the solution they went with to ease management. 
(CASE STUDY) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 27, 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Law Firm Doubles Its Consolidation Ratio to Improve Performance by Intel

May 2013 - (Free Research)
This white paper presents a key case study of a leading law firm that doubled its consolidation ratio and capitalized on the latest processing technologies to improve virtualization and power high-performance processing. 
(WHITE PAPER) READ ABSTRACT |

Reducing call volumes by helping customers self-serve by Jive Software

June 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

A Strategic Blueprint to Increase Return on Assets: A Global Financial Institution Case Study by Hitachi Data Systems

April 2009 - (Free Research)
A leading global financial institution embarked on a data center consolidation and reclamation project that spanned nearly 2000 servers and 76 EMC arrays. The results included US$4 million in savings by reducing physical storage capacity 40 to 60 percent. 
(CASE STUDY) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 2011 - (Free Research)
In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 
(EZINE) READ ABSTRACT |

Dish TV Virtualizes Storage to Boost Call Center Reliability by HP India

June 2013 - (Free Research)
Access this concise case study to find out which HP storage and blade servers Dish TV adopted to accommodate business growth. 
(CASE STUDY) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Case Study: Tesco's £65 million data centre strategy to drive online growth by ComputerWeekly.com

November 2012 - (Free Research)
This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy. 
(CASE STUDY) READ ABSTRACT |

Case Study: Lime Pictures Implements its Vision with Quantum StorNext by Quantum Corporation

June 2009 - (Free Research)
This case study highlights the challenges faced by an independent production company and the benefits achieved through the adoption of Quantum's StorNext digital workflow solution. 
(CASE STUDY) READ ABSTRACT |

Server Consolidation with IBM System x and BladeCenter Power by Intel Xeon Processors: Lowering Total Cost of Ownership by IBM

October 2010 - (Free Research)
Read this case study and see how the latest IBM System x and BladeCenter servers powered with the new energy efficient Intel Xeon 5500 series processors offer tremendous opportunity for reducing energy consumption, shrinking your data center footprint and lowering operational costs. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Insurance Firm Drives Efficiency with IT by Dell and Microsoft

February 2013 - (Free Research)
This case study covers how a top European insurance company went about consolidating their data centers into one location to improve performance and efficiency. 
(CASE STUDY) READ ABSTRACT |

Carnival Cruise Lines case study by Dell and Microsoft

September 2010 - (Free Research)
Learn how Carnival Cruise Lines virtualised its data center to meet its needs for an efficient, self-sufficient environment. 
(CASE STUDY) READ ABSTRACT |

1 - 25 of 443 | Next Page

Advertisement

Search FindTech

Search the
Technology Services Directory
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts