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Public complaints case study by SAS

March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 05, 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 26, 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 16, 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Reducing call volumes by helping customers self-serve by Jive Software

June 20, 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 27, 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Case Study: University of Connecticut School of Business by Dell, Inc.

October 01, 2010 - (Free Research)
This case study profiles a Connecticut university's data center migration to virtualization optimized servers and storage solutions. Check it out to learn how this school realized a 20% reduction in cooling and power costs, 30% savings in storage costs and a 97% reduction in downtime. Read on to see if you too can double your processing capacity. 
(WHITE PAPER)

Law Firm Doubles Its Consolidation Ratio to Improve Performance by Intel

May 30, 2013 - (Free Research)
This white paper presents a key case study of a leading law firm that doubled its consolidation ratio and capitalized on the latest processing technologies to improve virtualization and power high-performance processing. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Leading Bank Reels in Data Center Management by nlyte Software

February 2013 - (Free Research)
This case study covers a banking industry leader that had a data center that was spiraling out of control and details the solution they went with to ease management. 
(CASE STUDY) READ ABSTRACT |

A Strategic Blueprint to Increase Return on Assets: A Global Financial Institution Case Study by Hitachi Data Systems

April 2009 - (Free Research)
A leading global financial institution embarked on a data center consolidation and reclamation project that spanned nearly 2000 servers and 76 EMC arrays. The results included US$4 million in savings by reducing physical storage capacity 40 to 60 percent. 
(CASE STUDY) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Server Consolidation with IBM System x and BladeCenter Power by Intel Xeon Processors: Lowering Total Cost of Ownership by IBM

October 2010 - (Free Research)
Read this case study and see how the latest IBM System x and BladeCenter servers powered with the new energy efficient Intel Xeon 5500 series processors offer tremendous opportunity for reducing energy consumption, shrinking your data center footprint and lowering operational costs. 
(WHITE PAPER) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 2011 - (Free Research)
In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 
(EZINE) READ ABSTRACT |

Insurance Firm Drives Efficiency with IT by Dell and Microsoft

February 2013 - (Free Research)
This case study covers how a top European insurance company went about consolidating their data centers into one location to improve performance and efficiency. 
(CASE STUDY) READ ABSTRACT |

1-Stop Connections achieves virtualized storage and server consolidation resulting in improved performance by 400 percent by Dell, Inc. and Intel®

July 2011 - (Free Research)
This white paper presents a case study of an organization that deployed Dell PowerEdge servers and Dell EqualLogic SAN with Citrix XenServer server virtualization in order to improve their IT infrastructure and increase uptime. 
(WHITE PAPER) READ ABSTRACT |

Boston Medical Center Case Study: Implementing Data Center Virtualization to Cut Costs and Consolidate Hardware by Dell, Inc.

June 2010 - (Free Research)
Boston Medical Center (BMC) needed to find ways to lower its operational costs to work within smaller budgets despite exploding data volumes, a sprawling server farm and 6,000 desktop users who needed access to clinical applications for patient care. The hospital pursued a data center virtualization strategy after partnering with Dell. 
(CASE STUDY) READ ABSTRACT |

Case Study: Tesco's £65 million data centre strategy to drive online growth by ComputerWeekly.com

November 2012 - (Free Research)
This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy. 
(CASE STUDY) READ ABSTRACT |

Case Study: Cruise Line Slashes Server Footprint with Dell Hardware and VMware by Dell and Microsoft

September 2010 - (Free Research)
Learn how Carnival Cruise Lines virtualised its data center to meet its needs for an efficient, self-sufficient environment. 
(CASE STUDY) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Virtualization management for streamlined consolidation and improved disaster recovery by Dell Compellent

August 2011 - (Free Research)
Inside this expert e-guide, learn how automation tools simplify the virtualization management process and can aid in both data center consolidation and disaster recovery. 
(EGUIDE) READ ABSTRACT |

University of Northern Georgia case study: Life made easier for thousands of students and teachers by Dell, Inc.

September 2013 - (Free Research)
This informative paper explores how a university easily and affordably virtualized its network, data center and storage systems. Read on to learn the benefits they now enjoy. 
(CASE STUDY) READ ABSTRACT |

Case Study: Professional Accounting Solutions cuts power consumption by 50% and enjoys four-fold faster backups by Dell, Inc.

May 2010 - (Free Research)
Professional Accounting Solutions needed to reduce power consumption to benefit from a price reduction in a co-location facility and consolidate its 40 servers and 2 SANs to minimize its hardware footprint. Read this case study to learn about the benefits PAS achieved by implementing solutions from Dell, Dell/EMC and Microsoft. 
(CASE STUDY) READ ABSTRACT |

Case Study: Lime Pictures Implements its Vision with Quantum StorNext by Quantum Corporation

June 2009 - (Free Research)
This case study highlights the challenges faced by an independent production company and the benefits achieved through the adoption of Quantum's StorNext digital workflow solution. 
(CASE STUDY) READ ABSTRACT |

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