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Case Study: Children’s Memorial Hospital by ABS Associates Inc.

July 2008 - (Free Research)
In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

August 2008 - (Free Research)
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Three Steps to Creating Next Generation of Enterprise Business Solutions by Workday.

June 2008 - (Free Research)
Workday sees an opportunity to deliver revolutionary improvements at all levels of application development, Workday is capturing this opportunity by embracing innovation from the ground up. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Recovery Manager for Active Directory by Quest Software, Inc

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

CMiC Enterprise - ERP For Construction and Engineering by CMiC.

CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company)

OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

LoadPro: Consultative Load Testing by Keynote Systems

With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Applications - Supply Chain Management by IFS

Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Messaging Security Goes Virtual: Improve Email Security and Lower Costs with Virtual Appliances by Proofpoint, Inc.

July 2008 - (Free Research)
It doesn't take a degree in accounting to understand that the ability to increase server and storage capacity without having to invest a dime in additional hardware translates into huge cost savings. Savings not only in terms of hardware costs… 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Software Compliance Management: Automating License Compliance in the New, Mixed-IP Development World by Black Duck

July 2008 - (Free Research)
Software compliance management systems help ensure enterprises achieve the business acceleration they want from software reuse, while meeting the stringent requirements of shareholders, regulators and customers for proper management of company. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies

Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Innovation from the Ground Up: The Next Generation of Enterprise Business Solutions by Workday.

July 2008 - (Free Research)
This paper describes three step approach taken to create the next generation of enterprise business solutions "from the ground up". 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT.

eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company)

M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

PRO Financial Solutions for Insurance Companies by Fiserv Insurance Solutions.

PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Green Data Center - A Symantec Green IT Guide for Government Agencies by Carahsoft Technology Corp

September 2008 - (Free Research)
Growing environmental, energy-cost, and space-planning concerns have moved conservation to the top of many agendas - calling for agencies to develop a plan to both reduce costs and energy consumption. Learn how government agencies can chart an energy-efficient future that doesn’t depend on painful compromise. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Optim™ Data Privacy Solution by IBM.

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Vision to Support IBM's HASM Technology in Clustering Software by Vision Solutions.

May 2008 - (Free Research)
With HASM support in Cluster1, the largest System i shops will have a single solution for managing their entire high availability environments, from logical replication all the way through hardware-based clustering solutions such as HASM. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

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