TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2 by Landslide Technologies, Inc. June 2008 - (Free Research) This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current sales reps as well today, and could actually hurt their performance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc. June 2008 - (Free Research) In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Upgrade and Archive Strategies for Oracle E-Business Suite by IBM. May 2008 - (Free Research) Oracle E-Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project success. (WHITE PAPER) GO TO WHITE PAPER

Best Practices for securing PDAs from data loss, infections, and attacks by Trend Micro Inc. May 2008 - (Free Research) With the included OfficeScan™ Client/Server Edition 8.0 console, IT managers can save resources by managing security for smartphones, PDAs, desktops, servers, laptops or any combination of these devices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

RIAs Bring People-Centered Design to Information Workplaces by Actuate Corporation. July 2008 - (Free Research) Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Proofpoint MLX Whitepaper by Proofpoint, Inc. August 2008 - (Free Research) This white paper explains the key concepts, technologies and benefits associated with Proofpoint MLX technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Outsourcing Systems Management by OnForce, Inc. July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Whitepaper: Using WAN Acceleration for Successful Disaster Recovery by Silver Peak January 2008 - (Free Research) Learn how WAN acceleration can become a strategic part of business contuity objectives by improving bandwidth utilization and accelerating data transfer times. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Tuning Your ERP Application by Quest Software, Inc April 2008 - (Free Research) Despite the myth of “untouchability”, there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Version 4 Technical Whitepaper by Virtual Iron Software, Inc. March 2008 - (Free Research) Virtual Iron provides server virtualization and virtual infrastructure software solutions. Small, medium and large organizations use Virtual Iron in their data center to reduce the cost and complexity of enterprise service delivery. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Asset Management - the New Wave by TechExcel, Inc. (E-mail this company) October 2006 - (Free Research) IT Service and Support requires firm control over its assets and services. Fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization’s overall corporate financial performance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies. March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cost-effective Data Protection for Microsoft Windows Environments by Zmanda Inc. August 2008 - (Free Research) This whitepaper discusses the challenges of protecting Microsoft Windows files, databases, and email applications within a heterogeneous IT environment; and demonstrates how Amanda Enterprise, combined with its clients and agents. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company) January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

CRM from the Inside Out by CRMindustry.com (E-mail this company) August 2004 - (Free Research) Before you impress your customers with the capabilities in new CRM apps, you better convince your employees. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

ESG Plasmon Enterprise Archive Appliance Whitepaper by Plasmon April 2008 - (Free Research) New regulations and e-discovery requirements call for new digital archive measures. Download this ESG white paper by Heidi Biggar and learn how to get persistent data off primary storage systems and onto a new system that makes for easy retrieval. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taming the Data Explosion: Alternatives for Symantec NetBackup Customers by Data Domain June 2008 - (Free Research) This whitepaper focuses on how the Data Domain deduplication storage solution integrates with standard NBU architectural and operational environments in order to overcome the growing gap between what is actually being accomplished. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Application Modernization: RAD for the Web Reaches System i by CodeGear. June 2008 - (Free Research) In this whitepaper we discuss the Delphi/400 rapid application development (RAD) environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST) GO TO WEBCAST

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software. April 2008 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Email Archiving: A Proactive Approach to e-Discovery by Proofpoint, Inc. July 2008 - (Free Research) This whitepaper addresses the key e-discovery challenges facing legal and IT departments today, form the impact of regulations such as the Federal Rules of Civil Procedure (FRCP) to the technology required to deal with them. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Defending enterprise email from cybercriminals by Trend Micro Inc. May 2008 - (Free Research) Define your enemies by reading the whitepaper "Malware Today and Mail Server Security." (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Gartner Report: Technical Approaches to and Considerations for SOA Governance by Mercury (E-mail this company) October 2006 - (Free Research) This whitepaper examines Gartner's three linked requirements for effective SOA governance: SOA testing and validation, SOA Registry-Repository and SOA policy management; and purchase recommendations for governance technologies that address SOA's multiple life cycles. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Protecting Sharepoint with Double-Take for Windows 5.0 by Double-Take Software. March 2008 - (Free Research) Download this whitepaper today to learn how to use Double-Take Software as a cost efficient way to protect your SharePoint data and access. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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