The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Outsourcing Systems Management by OnForce, Inc. July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Are you ready for outsourced systems management? by OnForce, Inc. July 2008 - (Free Research) In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Adventist Health Cures Backup Woes with ExaGrid by ExaGrid Systems, Inc. April 2008 - (Free Research) Adventist Health operates health care facilities throughout California, Hawaii, Oregon and Washington. The IT staff was having difficulty completing tape backups at three of its largest hospitals within its six hour backup window. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Autodesk MapGuide®: Tacoma Public Works Department by Autodesk July 2008 - (Free Research) Learn how the Public Works Department of the City of Tacoma, Washington utilize Autodesk Geospatial to perform an array of time saving tasks that increase their bottom line. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Enable Project-Centric Manufacturing with Business Software by IFS July 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Seamless Design and GIS Integration by Autodesk July 2008 - (Free Research) With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma’s efforts have met with spectacular-and award-winning-success. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company) January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

The Business Case for Outsourcing Software Testing to Vietnam by Logigear Corporation. August 2008 - (Free Research) This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Case for Outsourcing Software Testing to a Separate Vendor by Logigear Corporation. August 2008 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Storage-as-a-Service: CIO's Solution for Making Data Safe, Secure and Useful by Iron Mountain Digital August 2008 - (Free Research) Listen to this Podcast, featuring John Clancy, President of Iron Mountain Digital, to learn more about outsourcing and SaaS technologies. (PODCAST) READ ABSTRACT | GO TO PODCAST

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Superior Outsourcing Services an AdvancedMD Case Study by AdvancedMD February 2008 - (Free Research) SOS would not be able to help clients raise revenues and lower costs without the Web-based solution that AdvancedMD provides. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Aviation Week's Outsourcing and Maintenance Industry Trends by SAP America, Inc. May 2008 - (Free Research) This study, which was commissioned by SAP in cooperation with Axon Solutions Inc., found that most respondents believe there will be some re-settling of MRO operations internally versus outsourcing during the coming five years. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Bridging the Gap in CRM Application Support by Extraprise Group, Inc. August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

E-Sign on the Dotted Line: Preferred Offices Case Study by Echo Sign April 2008 - (Free Research) Preferred Offices, which leases office space and related services to organizations in the Washington area, is using EchoSign’s e-signature system, and offers a clear picture of the benefits of using this emerging technology. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

WEALTH MANAGER'S TAKE ON OUTSOURCING by WiPro February 2008 - (Free Research) Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers’ processes, quality standards, cost efficiency and knowledge. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consumer Electronics Supply Chain Solutions Suite by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain. An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services.  (SERVICE) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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