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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 09, 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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Overcoming the Challenges of Green Procurement through eProcurement by Dimension Data Global

October 2008 - (Free Research)
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program. 
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Call Center Analytics: The Bottom Line by Genesys

November 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis by TIBCO Spotfire Division

October 2009 - (Free Research)
This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software

April 2008 - (Free Research)
This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. 
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The Truth about Agent vs. Agentless Monitoring by uptime software inc.

September 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. 
(WHITE PAPER) READ ABSTRACT |

Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
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Cisco Small Business 300 Series Managed Switches: Performance, Power Consumption and Features vs. D-Link, HP Networking and NETGEAR by Cisco Systems, Inc.

February 2011 - (Free Research)
Cisco Systems commissioned Tolly to evaluate several models of the new Cisco Small Business 300 Series of managed switches along with comparable models from D-Link, HP Networking and NETGEAR. Read this test report to see how the Cisco 300 Series Managed Switches compares in the performance, power consumption and features against competitors. 
(TEST RESULTS) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

March 2009 - (Free Research)
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Cloud vs. Tape Backup by Iron Mountain

June 2012 - (Free Research)
Get Jon Toigo's take on cloud vs. tape backup in this presentation transcript. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: The Buy Versus Build Dilemma by Tableau Software

June 2010 - (Free Research)
This transcript explores two options for integrating analytic and Business Intelligence (BI) features into existing applications.  Discover the benefits and drawbacks of each approach, and learn why your organizational culture should factor into your software decision. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)
How to have a successful customer relationship management (CRM) implementation. 
(WHITE PAPER) READ ABSTRACT |

Buy Vs. Build: Embedding Analytics Into SaaS or Cloud Apps by Information Builders

May 2013 - (Free Research)
Consult this white paper to learn more about software-as-a-service (SaaS) and cloud computing. It recognizes the question if your business should buy or build cloud-based applications. Is outsourcing worth the saved money, resource and other benefits? Read on now to uncover the answer. 
(WHITE PAPER) READ ABSTRACT |

Transitioning to a Dynamic Data Center: The Keys for Successfully Migrating Your Business by Hitachi Data Systems

December 2010 - (Free Research)
This paper will explore some of the more common pitfalls that hamper successful data center transformations and the keys to overcome them. 
(WHITE PAPER) READ ABSTRACT |

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.

September 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM

July 2009 - (Free Research)
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. 
(BROCHURE) READ ABSTRACT |

Presentation Transcript: Expanding the Data Center - Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions

March 2010 - (Free Research)
Read this presentation transcript to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Essential Guide to Solutions Architecture by IBM

November 2013 - (Free Research)
While the software architect and the enterprise architect are veterans of the software team, there's a new software title in town -- the solution architect. Access this expert e-guide to get a comprehensive look at the new role of the solutions architect, and get essential best practices unique to solutions architecture. 
(EGUIDE) READ ABSTRACT |

Microsoft catches up with iPad support for Dynamics CRM by ComputerWeekly.com

April 2013 - (Free Research)
Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM. 
(ANALYST REPORT) READ ABSTRACT |

Converged Storage vs. Best-of-Breed and Reference Architecture: Merits, Challenges, Costs, and Performance by OnX USA LLC

August 2013 - (Free Research)
This e-guide explains how converged systems can help companies avoid this vicious cycle and surveys the major trends and contenders in the marketplace. 
(EGUIDE) READ ABSTRACT |

E-Guide: VDI Hardware Comparison: Thin vs. Thick vs. Zero Clients by Dell and VMware

June 2013 - (Free Research)
This expert guide from SearchVirtualDesktop.com compares thin clients, fat clients and zero clients to help you learn how these endpoint devices for VDI differ and establish a blueprint for your desktop virtualization strategy. 
(EGUIDE) READ ABSTRACT |

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