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UC Messaging by CDW Corporation
March 11, 2011 - (Free Research)
Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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PostgreSQL vs MySQL by EnterpriseDB Corporation
August 27, 2009 - (Free Research)
DBAs, developers, and IT managers and decision-makers will benefit from this hour-long presentation about the pros and cons of using PostgreSQL or MySQL, which will include a discussion about the ongoing trend towards using open source in the enterprise.
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Which Off-line CRM solution for Field Force? by Wipro Technologies
October 21, 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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Using Social to Improve Customer Experience by Oracle Corporation UK Ltd
October 31, 2011 - (Free Research)
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
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Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation
August 01, 2008 - (Free Research)
Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing.
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The Truth about Agent vs. Agentless Monitoring by uptime software inc.
September 30, 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
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CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc.
January 28, 2013 - (Free Research)
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
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Presentation Transcript: The Buy Versus Build Dilemma by Tableau Software
June 14, 2010 - (Free Research)
This transcript explores two options for integrating analytic and Business Intelligence (BI) features into existing applications. Discover the benefits and drawbacks of each approach, and learn why your organizational culture should factor into your software decision.
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Managing Risk in the Cloud by NetApp
October 01, 2009 - (Free Research)
This white paper explores today's top security concerns in cloud environments, and aims to dispel the common (and growing) myth that a cloud-based infrastructure introduces new risks that cannot be quantified nor controlled. In this paper, you'll learn how a holistic approach to information security can help your company successfully combat risks.
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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
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Exchange 2007: In-house vs. Hosted - 5 Myths Debunked by Intermedia
December 2008 - (Free Research)
In this Webinar, we explore the details of an Exchange 2007 migration and some of its most common ecosystem components, and how that deployment differs between an on-premise and a hosted solution.
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E-Guide: Top Considerations for Selecting a Deduplication Solution by CommVault Systems, Inc.
August 2011 - (Free Research)
In this SearchDataBackup.com E-Guide, storage pros Alan Earls and Rich Cook will cover some key issues to consider when selecting a deduplication solution. Included in this expert E-Guide – the advantages of deduplication software vs. appliances, dedupe vendors, source vs. target products and much more.
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Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView
August 2009 - (Free Research)
Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.
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Optim Data Growth Solution for Oracle E-Business Suite by IBM
Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.
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FAQ: Building a DR site vs. outsourcing disaster recovery by FalconStor Software
April 2013 - (Free Research)
Access this E-Guide to learn more about the thought that should go into making this decision. Read on to discover more about the importance of a good DR plan and learn: pros and cons of custom-built DR sites vs. outsourced DR, differences between hot sites, cold sites and warm sites, considerationswhen developing your own site and more.
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Demystifying the scale up vs. scale out debate for data warehousing by SAP America, Inc.
December 2012 - (Free Research)
In this expert guide, IT analyst Tony Iams, SVP, Ideas International, delves deeper into the scale up vs. scale out debate. Learn about the growing popularity of scaling out options, such as massively parallel processing (MPP) and distributed computing approaches.
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eBook: Must-Know Applications Trends for Oracle Developers by CipherSoft, Inc., A subsidiary of Unify Corp.
August 2009 - (Free Research)
Since Forms technology is widely in use in many Oracle environments, it's critical that developers and IT professionals understand Oracle's short and long term plans that could affect their strategies. Read more about the key trends that may affect how your organization uses Oracle Forms, a component of Oracle Fusion Middleware.
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