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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
>> Discover more offerings from TechExcel, Inc..
CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
>> Discover more offerings from SAP America, Inc..
10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc.
Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more...
>> Discover more offerings from Vtrenz, Inc.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company)

November 30, 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise

Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Jumpstarting BI in the midmarket by Cognos Incorporated

August 2008 - (Free Research) This Webcast will examine those tools and explore the myriad of BI options available to CIOs.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
(PODCAST) READ ABSTRACT | GO TO PODCAST

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
(PODCAST) READ ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

CRM Your Salespeople Will Love by Oracle Corporation.

August 2008 - (Free Research) CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Application ROI by OnDemand Software.

April 2008 - (Free Research) This white paper identifies the most important capabilities of an effective enterprise application training platform.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools by TechExcel, Inc. (E-mail this company)

April 2006 - (Free Research) This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM from the Inside Out by CRMindustry.com (E-mail this company)

August 2004 - (Free Research) Before you impress your customers with the capabilities in new CRM apps, you better convince your employees.
(ARTICLE) READ ABSTRACT | GO TO ARTICLE

10 Reasons to Get Your Support Software as a Service by Parature Inc.

May 2008 - (Free Research) Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Starting a Business? Five Key Things You Need to Know before You Buy a Domain Name by BuyDomains.com

June 2008 - (Free Research) There are some key considerations you should keep in mind before you buy domains for your business - from determining your strategy to planning for success.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World? by SAP America, Inc.

August 2008 - (Free Research) This paper examines the related issues of growth and flexibility from a number of perspectives, but at the heart of the issue is your company’s ability to meet changing customer requirements and drive revenue growth.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company)

Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Your Business Online: Successful Domain Strategies by BuyDomains.com

June 2008 - (Free Research) There are some key considerations to keep in mind as you prepare to buy domains for your business, watch this Webcast to get insight on the dos and don’ts of buying a domain name.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Key Considerations When Mobilizing Small or Medium Sized Business by BlackBerry

March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research) SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research) Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

To Get Promoted in Customer Support, Do These Five Things by Parature Inc.

March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc.

July 2008 - (Free Research) Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
(PODCAST) READ ABSTRACT | GO TO PODCAST

How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation.

August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc.

June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taneja Report: F5's Acquisition of Acopia Networks & the Vision of the Next Generation Data Center by F5 Networks (E-mail this company)

September 2007 - (Free Research) Server virtualization is being added to IT shops at a booming rate because IT has seen the benefits: improved utilization rates, reduced CapEx and improvements in flexibility. In this report, The Taneja Group explains that F5 Network’s acquisition of Acopia Networks tells us F5 recognizes that file virtualization is a critical piece of the puzzle.
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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