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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools by DataFlux Corporation

July 29, 2010 - (Free Research)
DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market. 
(ANALYST REPORT) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS

September 2008 - (Free Research)
Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. 
(CASE STUDY) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
(WHITE PAPER) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Microsoft Dynamics CRM Trial Page by Microsoft

October 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart. 
(DEMO) READ ABSTRACT |

HP Finextra Customer Experience Report 2013 by Hewlett-Packard Limited

December 2013 - (Free Research)
This white paper reveals the results of a survey focused on customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Read on to discover the key forces that are impacting customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Customer Experience Management by IBM

March 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

Close the Omni-channel Customer Experience Gap by IBM

August 2013 - (Free Research)
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. 
(WHITE PAPER) READ ABSTRACT |

Engaging Customers: New Lessons Around Customer Behavior by IBM

March 2014 - (Free Research)
This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy. 
(EGUIDE) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight

July 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
(CASE STUDY) READ ABSTRACT |

Keep Your Hard Drive by Dell, Inc.

January 2009 - (Free Research)
The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. 
(DATA SHEET) READ ABSTRACT |

Extended Battery Service by Dell, Inc.

January 2009 - (Free Research)
Extended Battery Service gives you the flexibility to extend the terms of your laptop battery coverage for the remainder of your laptop's Limited Warranty, up to three years. 
(DATA SHEET) READ ABSTRACT |

Dell CompleteCare™ Accidental Damage Service by Dell, Inc.

January 2009 - (Free Research)
Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty. 
(DATA SHEET) READ ABSTRACT |

Edmonton Catholic Schools: Catholic school district supports 21st century learning with HP Converged Infrastructure by HP & Intel®

December 2012 - (Free Research)
This brief case study introduces one Canadian school district that offers publicly funded Catholic education to over 34,600 students at 88 schools – deploying a compact, virtualized, high-performance server and storage infrastructure to provide increased capacity and maximum flexibility and to ensure redundancy. 
(CASE STUDY) READ ABSTRACT |

Magic Quadrant: WLAN Infrastructure by Aruba Networks

February 2010 - (Free Research)
The ratification of the 802.11n standard provides higher-speed wireless options and a replacement for access connectivity that has traditionally been wired. Learn about Gartner's assessment of vendors for controller-based WLAN systems. 
(ANALYST REPORT) READ ABSTRACT |

Gartner Magic Quadrant for WAN Optimization 2013 by Riverbed Technology, Inc.

April 2013 - (Free Research)
Riverbed is positioned in the Leaders Quadrant of the 2013 Gartner Magic Quadrant for WAN Optimization Controllers. In this report, Gartner evaluates vendors based on their ability to execute and completeness of vision. 
(ANALYST REPORT) READ ABSTRACT |

Magic Quadrant for WAN Optimization by Riverbed Technology, Inc.

March 2014 - (Free Research)
For the 7th year in a row, Riverbed is in the "Leaders" Quadrant of the 2014 Magic Quadrant for WAN Optimization Controllers. In this report, Gartner evaluates vendors based on their ability to execute and completeness of vision. 
(ANALYST REPORT) READ ABSTRACT |

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company

June 2007 - (Free Research)
In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili... 
(WHITE PAPER) READ ABSTRACT |

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