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Shred-It Goes Mobile with CRM-Service by Kony
May 07, 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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HP Social CRM Services by Hewlett-Packard Company
February 27, 2013 - (Free Research)
As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft
October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.
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Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft
August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive
July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Developing for the Future - The New Trend for Hosted VXML by West Interactive
June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Microsoft Dynamics CRM Trial Page by Microsoft
October 24, 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation
June 24, 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.
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Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems
Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.
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IBM Optim Database Administrator by IBM
June 08, 2009 - (Free Research)
Learn how IBM information management software can assist you in managing change in dynamic application and database environments.
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Embarcadero Change Manager 5.0 by Embarcadero Technologies, Inc.
October 17, 2008 - (Free Research)
With Embarcadero Change Manager 5.0 you can simplify and automate database change management, streamline development cycles, and ensure availability, performance, and compliance. Download this demo and experience it for yourself.
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Tips on Implementing Database Auditing to Address Security & Compliance Requirements by IBM
December 03, 2010 - (Free Research)
Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”. In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements.
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ER/Studio 7.5 by Embarcadero Technologies, Inc.
March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.
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Guide to Consolidating Oracle Databases by EMC Corporation
March 2013 - (Free Research)
In this E-Guide, discover what the experts are saying about database consolidation for Oracle -- how not to lose functionality, why to consolidate, and some best practices therein. Also included is an in-depth discussion of session schema management, as part of a series on Oracle database consolidation.
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Object Persistence and Agile Software Development by Versant Corp.
December 2009 - (Free Research)
Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project.
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Cost Effective Techniques for Designing the Data Warehouse by Embarcadero Technologies, Inc.
November 2010 - (Free Research)
A cost effective data warehouse project doesn't have to be an oxymoron. Rather than committing to a full-fledged waterfall style approach, it is possible to build a data warehouse incrementally and inexpensively, while at the same time preserving high-level architectural goals that lead to a true enterprise data warehouse. View this webcast now.
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Take Advantage of Oracle's 2 Day DBA Course by Oracle Corporation
February 2009 - (Free Research)
This course is designed to complement the Oracle 2 Day DBA documentation. In this course you will find detailed information on the tasks outlined in the chapters of the Oracle 2 Day DBA manual, including step-by-step instructions.
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Comcast Revolutionizes Network Performance Data Analysis by Vertica Systems
November 2008 - (Free Research)
After briefly considering and rejecting an open-source tool, Harvell and his team selected Vertica Analytic Database 2.0, as it is a high-speed, relational SQL database management system.
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Common Models in SOA: Tackling the Data Integration Problem by Progress Software
December 2008 - (Free Research)
You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and...
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