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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Nucleus Research: The Future of Sales Performance Management by Oracle Corporation

May 31, 2013 - (Free Research)
In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage. 
(WHITE PAPER) READ ABSTRACT |

Nucleus Research: The Future of Sales Performance Management by Oracle Corporation

May 31, 2013 - (Free Research)
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. 
(ANALYST REPORT) READ ABSTRACT |

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor

April 09, 2009 - (Free Research)
Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. 
(EBOOK) READ ABSTRACT |

Effective B2B Integration by ComputerWeekly.com

September 21, 2012 - (Free Research)
Date Vile identifies 6 key factors to help businesses integrate their supply and demand chains more effectively. 
(ANALYST REPORT) READ ABSTRACT |

Microsoft catches up with iPad support for Dynamics CRM by ComputerWeekly.com

April 05, 2013 - (Free Research)
Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM. 
(ANALYST REPORT) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com

March 16, 2012 - (Free Research)
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 
(ANALYST REPORT) READ ABSTRACT |

Guidebook:  Oracle Cloud Services by ComputerWeekly.com

May 10, 2012 - (Free Research)
This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. 
(ANALYST REPORT) READ ABSTRACT |

Convergence of Sales and Marketing by Neolane Inc.

October 2008 - (Free Research)
This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.). 
(WHITE PAPER)

The ROI of Social CRM by ComputerWeekly.com

August 2012 - (Free Research)
This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments 
(ANALYST REPORT) READ ABSTRACT |

Microsoft Dynamics CRM For Government by ComputerWeekly.com

October 2013 - (Free Research)
Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM. 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Business Intelligence (BI) and Performance Management: Best Practices for Your SAP Investment by IBM Cognos

December 2008 - (Free Research)
In this document, Mark Smith and Bob Corson will discuss some common challenges that seen with customers in terms of getting information from SAP data. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

CIOs Say: Application Performance is Top Priority, End User is King by CA Technologies.

June 2011 - (Free Research)
This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.  
(WHITE PAPER) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Automating Closed-Loop Marketing by Neolane Inc.

October 2008 - (Free Research)
Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. 
(WHITE PAPER)

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Microsoft Convergence 2012 by ComputerWeekly.com

May 2012 - (Free Research)
Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform. 
(ANALYST REPORT) READ ABSTRACT |

CW Special Report on Microsoft by ComputerWeekly.com

January 2013 - (Free Research)
This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance. 
(IT BRIEFING) READ ABSTRACT |

Special report on SAP by ComputerWeekly.com

December 2013 - (Free Research)
This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. 
(WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

August 2008 - (Free Research)
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process. 
(WHITE PAPER) READ ABSTRACT |

Social, Mobile, and Analytics to Push CRM Through 2015 by IBM

March 2014 - (Free Research)
In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now. 
(EGUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Mobile CRM and Analytics for Sales Enablement by MicroStrategy Incorporated

January 2014 - (Free Research)
Access this expert e-guide to explore how mobile CRM and CRM analytics for business and sales departments have led to higher close rates and better engagement with customers. Get advice from analysts as well as real-world sales reps on learning more about your customers and making the most of that information. 
(EGUIDE) READ ABSTRACT |

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