TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Choosing the Best CRM for Your Organization by Oracle Corporation - CRM on Demand. CRM buyers have a wealth of deployment options available to them. This white paper describes and analyzes the four most popular CRM deployment scenarios, then offers a guide more... >> Discover more offerings from Oracle Corporation - CRM on Demand.
		Metastorm BPM® by Metastorm. Metastorm Insight provides BAM capabilities via web-based dashboards and configurable alerts that can be customized for any user or role and deployed to various desktop, portal more... >> Discover more offerings from Metastorm.

CRM Your Salespeople Will Love by Oracle Corporation - CRM on Demand (E-mail this company) September 2007 - (Free Research) CRM can bring enormous benefits to companies, but only if users adopt it. This white paper discusses user adoption problems in general, followed by an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Business Performance Management with On-Demand Software for Mid-Sized Companies by Adaptive Planning. April 2008 - (Free Research) On-demand software usually has a low-cost entry point, fast implementation, low support burden, and often, easier web-based access along with simplified operation, albeit at the cost of deeper functionality. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Microsoft Dynamics CRM Online Webcast by Microsoft May 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBINAR) GO TO WEBINAR

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

Microsoft ERP and CRM Resource DVD by Microsoft March 2008 - (Free Research) Take advantage of this complimentary DVD offering in-depth information on Microsoft ERP (enterprise resource planning) and CRM (customer relationship management) solutions. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

CRM QuickStart by Tribridge Co. March 2008 - (Free Research) No matter how complex your company’s sales processes are, the CRM QuickStart Sales Solution provides easy-to-use features and capabilities to improve the way your firm targets new customers and drives sales activities. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Sell - Sales Order Management for .Net2.0 by SLINGSHOT. eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) READ ABSTRACT | GO TO PODCAST

Simplifying Citrix XenApp -- Get the Insight you Need to Optimize Your Citrix Investment by XTS April 2008 - (Free Research) This paper examines the major challenges faced by those of us responsible for the overall health and reliability of Citrix farms. It demonstrates how XTS’s Introspect delivers unprecedented insight for planning and managing Citrix XenApp applications. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Microsoft Dynamics NAV Trial by Microsoft March 2008 - (Free Research) Learn how to automate and streamline financial, customer relationship and supply chain processes with Microsoft Dynamics NAV. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

Managing Next Generation Networks: Service Assurance for New IP Services: Technology Concepts and Business Considerations by Microsoft February 2008 - (Free Research) This paper details a new solution that helps overcome the technology issues surrounding unified devices with root-cause analysis and business impact calculation. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Digital Voice Recording & Quality Monitoring for Improved CRM with ECHO by Teleformix (E-mail this company) ECHO is a digital voice recording, quality monitoring, and CRM platform with a browser based interface. ECHO is the solution for any North American company looking for a competitively priced, feature-rich recording solution. ECHO provides the vehicle for focused customer experience management & advanced business intelligence across the call center.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker by Extraview Corporation. ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs by Infor. February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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