TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Cast Iron Integration Appliance by Cast Iron Systems The Cast Iron Integration Appliance solves integration problems in just four steps - Connectivity, Transformation, Workflow and Management.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform. (WHITE PAPER) GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Utilizing Enterprise Management Systems to Support Lean Manufacturing by Lawson Software (E-mail this company) September 2007 - (Free Research) The pressure on manufacturing organizations has increased dramatically over the last 15 years. Lean manufacturing is now widely adopted as a strategy for focusing on customer value-adding activities through striving towards continuous improvement. This paper explores the increasing role software solutions play in supporting lean manufacturing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

eCity Sell - Sales Order Management for .Net2.0 by SLINGSHOT. eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Business Case for On-Demand Business Intelligence by LucidEra April 2008 - (Free Research) Attend this Webcast to learn why the software-as-a-service (SaaS) delivery model has become a disruptive force in the business intelligence (BI) market and how on-demand analytic applications can help you maximize the value you’re getting from business applications. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How BMC is Scaling Agile Development by Rally Software (E-mail this company) July 2007 - (Free Research) With the help of coaching services and agile lifecycle management applications from Rally Software Development, BMC Software’s Infrastructure Management Group (IMG) transformed their development organization using agile development practices to deliver a major product to the market. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform by CosmoCom Inc May 2008 - (Free Research) Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices - Streamlining Revenue Processes for Growth by Softrax Corporation (E-mail this company) July 2006 - (Free Research) While M&A has been an effective growth strategy, the finance department inherited the inefficiencies of these companies, ending up with multiple spreadsheets tracking each of its products. Learn how a technology company brought order to the chaos and achieved substantial efficiencies in Contract Administration and revenue management. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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