TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Global IT Consulting Firm Stays in Synch with Client Replication Demands by Silver Peak April 2008 - (Free Research) Upon installment of Silver Peak’s global Management System (GMS), the firm detected a major problem with out-of-order packets in their carrier network, which was contributing to the firm’s WAN performance problems. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes and Corporate Objectives by SAP America, Inc. February 2008 - (Free Research) These survey findings will identify the industry-reshaping challenges that are compelling innovative professional services firms to improve the return on their investments in talent with a holistic, end-to-end, optimized process. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IDC Paper: Business Agility as an Enabler for Growth: How Midsize Firms Manage Change by SAP America, Inc. February 2008 - (Free Research) This IDC paper examines the related issues of growth and flexibility from a number of perspectives, and how your midsize company can meet changing customer requirements in a continually changing environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc. March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Going Global: Expand Your Business with IP Communications by Cisco Systems, Inc February 2008 - (Free Research) Boggs recently talked to Cisco about how SMBs can use IP communications to successfully conduct business in multiple countries, with or without in-country offices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Maximize Your Mobile Investment -- Best Practices for Measuring Productivity by AT&T Corp June 2008 - (Free Research) Companies must be able to measure productivity gains from mobile working. Productivity is notoriously difficult to measure accurately, let alone in the elusive area of enterprise mobility. How should companies go about it? (WHITE PAPER) GO TO WHITE PAPER

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this company) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Dictation technology for law firms by PHILIPS Speech Processing May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies for Profitable Growth: Sap for Professional Services by SAP America, Inc. March 2008 - (Free Research) With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p … (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Leveraging Technology without Making Waves by Aderant February 2008 - (Free Research) ADERANT can guide your firm through the uncharted waters of new technologies. Our use of proven Microsoft tools and technologies means your firm will follow a safe course downstream to success and profitability. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Why the Technology Your Law Firm Uses Matters by Aderant February 2008 - (Free Research) Microsoft products and technologies are at the heart of just about every law firm and virtually every laptop or desktop within a law firm is powered by a Microsoft operating system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Project Optimization & Collaboration: Keys to Project Success for AEC Firms by Epicor Software Corporation. July 2008 - (Free Research) Our featured speaker, Chris Martersteck, of PSMJ Resources Inc. will take you through the main components of project success to achieve both client satisfaction and increased profitability. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Free Cerulli Report - Navigating the Affluent Emerging Marketplace by Advent Software, Inc July 2008 - (Free Research) The investors who comprise the emerging affluent segment of the market are very diverse-in terms of their net worth, risk tolerance, financial goals, and a myriad of other characteristics. (ANALYST REPORT) GO TO ANALYST REPORT

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Gain Business Value from the Disparate Landscape of Corporate Content with Content Archiving by Hitachi Data Systems April 2008 - (Free Research) Firms are benefiting from the growth in corporate content by reusing it for business advantage such as mining data and using that information to increase revenues, clients, customer satisfaction, and strategic advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Advent Portfolio Exchange is the first solution to combine the front office CRM functions of client servicing and marketing with the back office operations of portfolio accounting and reporting into a single platform. (WHITE PAPER) GO TO WHITE PAPER

Lawyer Responsiveness: How Small and Mid-sized Firms Can Use Mobility to Become More Competitive in the Face of High Client Expectations by BlackBerry March 2008 - (Free Research) Read this whitepaper to find out how your firm can use mobility to be more competitive in the face of high client expectations and increased competition. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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