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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software

September 2008 - (Free Research)
CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. 
(WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software

April 2008 - (Free Research)
This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. 
(WHITE PAPER) READ ABSTRACT |

The ROI of Social CRM by ComputerWeekly.com

August 2012 - (Free Research)
This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments 
(ANALYST REPORT) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS

May 2008 - (Free Research)
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology. 
(WHITE PAPER) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
(ASP & SOFTWARE PRODUCT)

The ROI for ERP: An Overall Approach by ComputerWeekly.com

September 2012 - (Free Research)
Nucleus Research offers advice on calculating the return on investment (ROI) for enterprise resource planning (ERP) systems. 
(ANALYST REPORT) READ ABSTRACT |

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.

February 2009 - (Free Research)
This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified... 
(WHITE PAPER) READ ABSTRACT |

OMERS boosts efficiency and tightens financial controls by IBM

November 2013 - (Free Research)
Read this fascinating case study to learn how implementing expert solutions for financial reporting, planning, and forecasting greatly helped OMERS improve processes and overall efficiency. 
(WHITE PAPER) READ ABSTRACT |

Financial Management Essentials for Global Enterprises by Infor

August 2013 - (Free Research)
In this white paper, take a look at a fundamental -- and often overlooked -- part of globalization: the capabilities of your financial management system. Discover 10 "global essentials" that are must-haves for any multinational finance system. 
(WHITE PAPER) READ ABSTRACT |

Automate Orders and Invoices for Increased Business Efficiency by Esker Inc.

August 2013 - (Free Research)
Check out this informative resource to learn how driving automation into every aspect of your business processes can create even more value from the SAP® Business One system. You'll learn how one such automation technology streamlines your current processes and optimizes ROI. 
(WHITE PAPER) READ ABSTRACT |

BI on a Limited Budget: Strategies for Doing More with Less by PivotLink

July 2010 - (Free Research)
New research from TDWI ranks the strategies and tactics that BI and data warehousing teams have used to stretch their budgets in a down economy and charts the adoption rate of new technologies among small, midsize, and large companies. It also shows which types of incumbent BI/DW tools companies are most likely to replace in the next three years. 
(ANALYST REPORT) READ ABSTRACT |

CW Special report on Capgemini by ComputerWeekly.com

August 2012 - (Free Research)
This 8 page special report from Computer Weekly offers a critical assessment of Capgemini, its strategy, products and services and financial performance. Packed with graphs and charts it is essential reading for anyone thinking of working with Capgemini. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)
This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 
(WHITE PAPER) READ ABSTRACT |

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels by Genesys

February 2013 - (Free Research)
This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. 
(CASE STUDY) READ ABSTRACT |

The Total Economic Impact of Oracle Business Intelligence Applications by Oracle Corporation

October 2012 - (Free Research)
This Total Economic Impact report from Forrester Consulting offers an in-depth look at the capabilities, benefits, and potential financial impact of Oracle business intelligence (BI) applications. 
(WHITE PAPER) READ ABSTRACT |

Which chart or graph is right for you? by Tableau Software

January 2013 - (Free Research)
This paper answers questions about how to select the best charts for the type of data you're analyzing and the questions you want to answer. 
(WHITE PAPER) READ ABSTRACT |

Genius Project4Domino (GP4D) by Genius Inside

September 2008 - (Free Research)
Genius Project4Domino is an easy-to-use, Lotus Notes and web-based project management solution. Use the virtual workplace to manage projects and processes, where internal and external people can be involved. Register for our free trial. 
(TRIAL SOFTWARE)

Smarter communications through analytics by IBM

November 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Effective B2B Integration by ComputerWeekly.com

September 2012 - (Free Research)
Date Vile identifies 6 key factors to help businesses integrate their supply and demand chains more effectively. 
(ANALYST REPORT) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company)

April 2004 - (Free Research)
As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators. 
(WEBCAST) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM

March 2009 - (Free Research)
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications. 
(WHITE PAPER) READ ABSTRACT |

Sizing HP ProLiant and BladeSystem 64-bit Servers for Exchange 2007 and Large Mailbox Storage Constraints by Hewlett-Packard Company

January 2009 - (Free Research)
This document provides sizing information for running Microsoft® Exchange Server 2007 mailbox servers on HP ProLiant servers with large mailbox storage constraints. 
(WHITE PAPER) READ ABSTRACT |

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