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Project Management Office: Seeing the Whole Picture by Innotas
June 30, 2011 - (Free Research)
The use of project and portfolio management (PPM) can help organizations see the big picture – and effectively plan ahead to achieve strategic results. Learn how your organization can benefit from a PPM approach that provides visibility into project decisions for greater success.
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Optim™ Data Privacy Solution by IBM
The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.
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IPv6 Transition Planning and Techniques for DNS and DHCP by Cisco Systems, Inc.
July 21, 2011 - (Free Research)
Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP.
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Management Excellence: Leveraging Technology and Techniques by Oracle Corporation UK Ltd
November 01, 2008 - (Free Research)
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
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Management Excellence: Leveraging Technology & Techniques by Oracle Corporation
November 03, 2008 - (Free Research)
This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence.
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Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
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Optimizing Business Productivity: Do More for Your Customers and Your Business by Microsoft
October 20, 2011 - (Free Research)
As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance.
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Can good data deliver a better customer experience? by QAS
(E-mail this company)
January 16, 2013 - (Free Research)
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
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Achieve a 360 Degree View of Your Customer by Infor
November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
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E-Book: Improving business intelligence performance - Tips, techniques and strategic advice by Cisco Systems, Inc.
February 09, 2011 - (Free Research)
Business intelligence (BI) programs face new performance challenges as they scale out to reach more and more end users. Find out in this e-book, featuring expert advice, tips and techniques for improving BI performance. Learn strategies you can employ now – and things to think about as you plan for the future.
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ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com
February 17, 2012 - (Free Research)
Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.
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Integrative CRM Enhances Midsize Business Agility and Performance by IBM
July 01, 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.
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Unifying ERP and CRM to Create a Responsive Enterprise by Infor
November 26, 2012 - (Free Research)
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.
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Data Modeling: A Necessary and Rewarding Aspect of Data Management by Burton Group
July 2008 - (Free Research)
Data modeling has evolved from an arcane technique for database designers into an entire family of interrelated techniques that serves many constituencies, including techno-phobic business stakeholders and users. The new maturity of modeling to...
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Eliminate Information Silos and Drive Customer Spend by Infor
November 2012 - (Free Research)
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.
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Wayne Eckerson E-Book: Strategies and Techniques for Effective Reporting and Analysis by Tableau Software
June 2011 - (Free Research)
For more than two decades, business intelligence (BI) professionals have tried to shoehorn all reporting and analysis tasks into the same BI toolset and architecture, often with disappointing results. Is there a real solution? Read this eBook by Wayne Eckerson, Director of Research for TechTarget, for the answer.
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Disaster Recovery Seminar Presentation Download by EMC Backup and Recovery Solutions
September 2009 - (Free Research)
This presentation is divided into three modules. In the first module, we will examine the three keys to successful disaster recovery planning. In modules two and three, we will analyse data protection techniques and testing techniques.
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Navigating the path to satisfying online customer experience by Tealeaf
November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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