Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Make CRM Work the Way Salespeople Do by Oracle Corporation September 01, 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business by RunE2E March 16, 2009 - (Free Research) In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis by TIBCO Spotfire Division October 05, 2009 - (Free Research) This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc. October 18, 2010 - (Free Research) These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.  (RESOURCE CENTER) READ ABSTRACT |

Eliminate Information Silos and Drive Customer Spend by Infor November 26, 2012 - (Free Research) The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Unifying ERP and CRM to Create a Responsive Enterprise by Infor November 26, 2012 - (Free Research) In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation April 15, 2013 - (Free Research) Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

HP Client Engagement for Wealth Managers by Hewlett-Packard Limited September 06, 2012 - (Free Research) A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.  (WHITE PAPER) READ ABSTRACT |

Leveraging Information for Innovation and Competitive Advantage by IBM January 2007 - (Free Research) This paper by Hurwitz & Associates provides an overview of what is required to create an environment that leverages information dynamically in your enterprise.  (WHITE PAPER) READ ABSTRACT |

Integrating and Auditing Content across the Enterprise by ASG Software Solutions April 2011 - (Free Research) Read this white paper to find out what your not being told about your companies content management.  (WHITE PAPER) READ ABSTRACT |

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft March 2009 - (Free Research) This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.  (WHITE PAPER) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Achieve a 360 Degree View of Your Customer by Infor November 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.  (WHITE PAPER) READ ABSTRACT |

What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems October 2011 - (Free Research) Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Best practices for evaluating and selecting content analytics tools by IBM June 2011 - (Free Research) In this presentation transcript with Seth Grimes, Principal Consultant at Alta Plana Corp. and originator of the Text Analytics Summit, listeners will learn about best practices for evaluating content analytics tools and choosing the technology that best meets their business requirements.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Data Masking Essentials for SAP Software by IBM February 2009 - (Free Research) In this paper Sandeep S. Desai and Cynthia Babb explain about the IBM and Enterprise data management, how to protect privacy, what's at stake and data privacy in a sap environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Company April 2013 - (Free Research) This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio February 2010 - (Free Research) In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Beating the Browser Wars: How to Win the Battle for Web Performance by Gomez August 2009 - (Free Research) The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.  (WHITE PAPER) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Limited November 2012 - (Free Research) This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies. June 2011 - (Free Research) There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.  (WHITE PAPER) READ ABSTRACT |

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