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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
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Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation.

Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions. 
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Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes. 
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CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company)

December 11, 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company)

November 30, 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.
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Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company)

The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions. 
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z Made2Manage Customer Relationship Management by Consona ERP

Made2Manage Customer Relationship Management (M2M CRM) applications provide you with the tools you need to put the customer first. M2M CRM tools help marketing, sales and support work together to generate more qualified prospects, carefully manage selling opportunities, and provide responsive support to customers. 
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Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
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Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra

February 19, 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data.
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ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
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CRM: THE ESSENTIAL GUIDE: Five Principles for CRM Success by CDC Software

February 14, 2008 - (Free Research) This comprehensive guide distills insights from customers, experts, and analysts into five principles for CRM success.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics CRM Online Webcast by Microsoft

June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?
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The CRM Value Proposition by Touchtone Corporation

May 2008 - (Free Research) Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company’s profitability.
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Selling CRM to Your Sales Team by Touchtone Corporation

June 2008 - (Free Research) One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor.
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Take Sales to the Next Level with Information OnDemand by Business Objects

May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400 by Touchtone Corporation

May 2008 - (Free Research) This paper examines the options you have when picking a CRM application. It discusses the different options – hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Professional Services White Paper: Growth Strategies in Uncertain Times by Microsoft Dynamics.

June 2008 - (Free Research) In uncertain economic times, professional service companies can win by focusing on the basics, such as building lasting client relationships.
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Looking for Gold: Automating the Sales Prospecting Process by Business Objects

June 2008 - (Free Research) Attend this webcast and learn how to identify top prospects quickly by combining your customer list with advanced analytics, and then integrate the data into your existing CRM system via prebuilt dashboards and reports.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Delivering Trusted Data across the Enterprise - Business Objects Data Services by Business Objects

June 2008 - (Free Research) Business Objects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software.

July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Using Advanced Analytics to Gain Insights into Your Revenue Stream by Business Objects

April 2008 - (Free Research) This CustomerCentric Sellling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Automotive Manufacturing: Increasing Competitiveness in a Global Industry by Microsoft Dynamics.

June 2008 - (Free Research) Microsoft and its partners are uniquely qualified to deliver engineering, lean manufacturing, accounting, and CRM solutions.
(WHITE PAPER) GO TO WHITE PAPER

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc.

May 2008 - (Free Research) This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company)

BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications. 
(HARDWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Trial by Microsoft

March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.
(WHITE PAPER) GO TO WHITE PAPER

Boost Profits by Tying CRM to Business Processes through Customer Communication Management by Pitney Bowes Group 1 Software

May 2008 - (Free Research) At the heart of CRM is a set of activities that come under the heading "customer communications." These activities include everything from billing to direct mail marketing to e-marketing to electronic bill presentment and payment (EBPP) to…
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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