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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Managing Your Data Assets by Pitney Bowes Business Insight

March 09, 2009 - (Free Research)
Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! 
(WHITE PAPER) READ ABSTRACT |

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc.

September 02, 2010 - (Free Research)
CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins. 
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.

September 17, 2008 - (Free Research)
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
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Turn the social data flood into solid marketing decisions by IBM

October 30, 2013 - (Free Research)
The following webcast details how to transform the flood of social media data into actionable intelligence. 
(WEBCAST) READ ABSTRACT |

IBM Watson Engagement Advisor by IBM

November 01, 2013 - (Free Research)
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. 
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Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc.

February 2008 - (Free Research)
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. 
(WHITE PAPER) READ ABSTRACT |

IBM pureXML for SOA: Unlocking the Business Value of Information by IBM

June 2007 - (Free Research)
XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system. 
(WHITE PAPER) READ ABSTRACT |

IBM Marketing Performance Analytics by IBM

October 2013 - (Free Research)
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns. 
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Where have all my marketing investments gone? by IBM

October 2013 - (Free Research)
The following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics for Marketing by IBM

October 2013 - (Free Research)
The following webcast depicts the best solution to making sure that your customers always get the best service possible. 
(WEBCAST) READ ABSTRACT |

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

January 2009 - (Free Research)
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. 
(WHITE PAPER) READ ABSTRACT |

Fiber Optic Leader Sheds Light on WAN Data Protection Challenges by Silver Peak

January 2007 - (Free Research)
As a result of the Silver Peak-optimized WAN, Finisar employees can readily access their centralized Microsoft Exchange e-mail, Microsoft Windows file services and other applications. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation

June 2010 - (Free Research)
This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail. 
(WHITE PAPER) READ ABSTRACT |

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)
Web collaboration solutions are emerging as one of the building blocks of those applications. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Gartner: Context-aware computing by ComputerWeekly.com

June 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm

February 2008 - (Free Research)
BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. 
(WHITE PAPER) READ ABSTRACT |

DCM and analytics: Guidelines for linking the two for maximum impact by IBM

November 2011 - (Free Research)
Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation. 
(EGUIDE) READ ABSTRACT |

Information Security Magazine – October 2010: Database Auditing Tools – The Human Factor by Information Security Magazine

October 2010 - (Free Research)
This issue also discusses database audit tools, applications and the selection process. Learn how your organization can leverage these tools to understand database transaction activity, monitor insiders for malicious activity, and how these logs and audit trails can improve your compliance programs. 
(WHITE PAPER) READ ABSTRACT |

Oracle Database 11g Product Family (Spanish version) by Oracle Corporation

September 2009 - (Free Research)
Read this white paper to get an overview of the Oracle Database family of products and learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2. 
(WEBCAST) READ ABSTRACT |

Boost the Value of Information With Master Data Management by Information Builders

December 2011 - (Free Research)
This paper explains master data in more detail, offers guidance for planning a master data management (MDM) plan and focuses on aligning IT with your business needs. 
(WHITE PAPER) READ ABSTRACT |

KnowledgeStorm Advertising Overview: Build Brand Awareness among Technology Buyers by KnowledgeStorm, Inc (E-mail this company)

June 2007 - (Free Research)
If you're looking to build awareness and consideration of your brand among technology buyers that rely on KnowledgeStorm, our advertising solutions will help you reach your target audience. 
(ANALYST REPORT) READ ABSTRACT |

Best Practices for Network Availability with Oracle VM Server for SPARC by Oracle Corporation UK Ltd

December 2010 - (Free Research)
This technical white paper is the second in a series that is designed to help map I/O best practices from the physical world into the virtual world supported by logical domains. 
(WHITE PAPER) READ ABSTRACT |

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