Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc. June 17, 2011 - (Free Research) Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution.  (CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

New York Stock Exchange Chooses Juniper for Next-Generation Datacenters by Juniper Networks, Inc. July 11, 2009 - (Free Research) This IDC Buyer Case Study examines the decision of NYSE Euronext to choose Juniper Networks as the primary supplier for the company's datacenter, Ethernet switching, and routing needs. Read on to learn more about how Juniper Networks is bringing the New York Stock Exchange into the twenty-first century.  (CASE STUDY) READ ABSTRACT |

Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software by Alfresco Software May 09, 2012 - (Free Research) This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.  (WHITE PAPER) READ ABSTRACT |

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc. September 02, 2010 - (Free Research) CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.  (WHITE PAPER) READ ABSTRACT |

SocialText Case Study: Boston College by Socialtext February 2008 - (Free Research) Boston College evaluated various options for increasing communication and collaboration in the classroom, including staying with Facebook, but in October 2006 ultimately decided to use the Socialtext hosted service for wikis.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: State of New York Government Case Study by McAfee, Inc. October 2009 - (Free Research) Read this presentation transcript to see how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.  (WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect August 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

BlueCross BlueShield Case Study: A Health Approach to Server Sprawl by Dell, Inc. April 2009 - (Free Research) Read this case study to learn how Dell helped BlueCross BlueShield of Western New York harness blades to shrink its data center footprint by 75 percent and improve efficiency by more than 50 percent.  (CASE STUDY) READ ABSTRACT |

Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits by Pitney Bowes Group 1 Software December 2012 - (Free Research) This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications.  (WHITE PAPER) READ ABSTRACT |

Solution Brief: Optimizing Application Traffic on MPLS WAN Links by BlueCoat March 2008 - (Free Research) MPLS (Multi-Protocol Label Switching) is a common type of service offering from global telecom providers that removes much of the cost and complexity of more traditional point-to-point networks.  (WHITE PAPER) READ ABSTRACT |

Oracle Fusion CRM Cloud Service: The New Standard for CRM by Oracle Corporation February 2012 - (Free Research) This brief webcast examines common hurdles of sales force today and introduces Oracle's Fusion Customer Relationship Management tool that is able to help you maximize revenue potential, gain a single view of your customer across the enterprise, and centralize order orchestration across multiple capture and fulfillment systems.  (VIDEO) READ ABSTRACT |

Unix to Linux Migration Tips: Overcome Common Challenges by Red Hat & IBM June 2011 - (Free Research) Access this expert resource to discover how to overcome common migration challenges, with respect to hardware and availability issues. Also learn how the New York Stock Exchange benefitted from a Unix-to-Linux migration to keep up with demanding business transactions with minimal downtime.  (EGUIDE) READ ABSTRACT |

Best practices for web experience management by OpenText March 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.  (EGUIDE) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies. September 2008 - (Free Research) Web collaboration solutions are emerging as one of the building blocks of those applications.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Exploiting IT Networks to Create Sticky Services by Alcatel-Lucent January 2008 - (Free Research) This paper has examined the kinds of sticky services deployable today over advanced IP networks.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 13 November 2012: Government commits to open standards by ComputerWeekly.com November 2012 - (Free Research) In this week's Computer Weekly, we look at the government's controversial new policy on open standards and what it means for public sector IT. After hurricane Sandy hit New York, we talk to one datacentre operator about how it kept services running. And our latest buyers' guide examines the market for infrastructure on demand. Read the issue now.  (EZINE) READ ABSTRACT |

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm February 2008 - (Free Research) BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Virtualized Storage from HP by Hewlett-Packard Company February 2008 - (Free Research) This paper is designed to help users who would like to understand virtualization better in order to evaluate the operational benefits it could provide.  (WHITE PAPER) READ ABSTRACT |

Flushing Bank Invests in Internet Security with Webroot by Webroot September 2011 - (Free Research) New York-based financial institution, Flushing Bank, was in need of a new Internet security appliance as their current one could no longer effectively keep up with growing compliance and data loss prevention demands. View this case study to learn how Webroot Web Security was able to meet their needs as well as explore the key features it offers.  (CASE STUDY) READ ABSTRACT |

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