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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 22, 2010 - (Free Research)

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

(EBOOK)

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Making a Single View of the Customer Work by DataFlux Corporation

June 16, 2011 - (Free Research)

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.

(WHITE PAPER)

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Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies.

September 2008 - (Free Research)

Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

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How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 2011 - (Free Research)

E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.

(WHITE PAPER)

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CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Data Center Efficiency Metrics and Methods by APC by Schneider Electric

May 2012 - (Free Research)

<p>This expert e-book provides strategies to reliably measure the energy efficiency of your data center. Learn how your organization can apply metrics in a consistent way allowing for improved power consumption.</p>

(EBOOK)

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Combining virtual server backup methods for a complete strategy by CommVault Systems, Inc.

May 2012 - (Free Research)

This expert e-guide outlines strategies for combining virtual server backup methods with traditional approaches for a more comprehensive VM backup system. Discover tips that will protect your virtual environment at no extra cost.

(EGUIDE)

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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 2012 - (Free Research)

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.

(EZINE)

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Presentation Transcript: Upgrading to vSphere: What you need to know by Dell and VMware

August 2010 - (Free Research)

Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This transcript provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

(PRESENTATION TRANSCRIPT)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)

Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

(CASE STUDY)

CW+: Special Report on Oracle by ComputerWeekly.com

December 2010 - (Free Research)

This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.

(WHITE PAPER)

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The Next Step in Controlling Spiraling Storage Costs by EqualLogic, Inc.

January 2008 - (Free Research)

Although hardware storage prices have come down, storage administration and software expenses still run about seven times the cost of storage hardware.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Upgrading to vSphere: What you need to know by Dell and VMware

November 2010 - (Free Research)

Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This webcast provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

(WEBCAST)

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Podcast: Upgrading to vSphere: What you need to know by Dell and VMware

August 2010 - (Free Research)

Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This podcast provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

(PODCAST)

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Perform robust, efficient performance testing by generating real-life load

by Hewlett-Packard Company

May 2011 - (Free Research)

Traditional or manual testing methods are expensive, complicated, hard to repeat, and inadequate for the types of loads today's complex system architectures create. Read this paper to learn how an application performance testing solution that leverages virtual users and automation can provide you with robust, efficient performance validation.

(WHITE PAPER)

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Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)

This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.

(WHITE PAPER)

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VMware’s vSphere Storage Appliance: High Availability for Small IT Operations - Extending the Benefits of Server Virtualization without Shared Storage by Dell and VMware

October 2011 - (Free Research)

Discover how an innovative new software from VMware enables small and medium size businesses (SMBs) to obtain all the beneifts of server virtualization, without overspending. Gain insight into the benefits this new software promises and how it can lead your business to higher availability.

(WHITE PAPER)

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