Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Tip Guide: Benefits and drawbacks of SaaS ERP software: Which option is best? by SAP America, Inc. October 27, 2011 - (Free Research) Not all companies are truly ready for Software-as-a-(SaaS), and other factors could indicate that using a traditional on-premises server and ERP application might by the smartest move for some small and medium-sized enterprises. In this Tip Guide, readers will learn the factors to consider when choosing a SaaS ERP delivery model.  (EGUIDE) READ ABSTRACT |

E-Guide: Benefits and Drawbacks of Mainframe Technical Support Methods for the Web by CA Technologies. December 01, 2010 - (Free Research) This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.  (EGUIDE) READ ABSTRACT |

The Top 10 Reasons all IT Professionals Should Learn Project Management by Global Knowledge June 07, 2012 - (Free Research) Discover 10 ways that mastering project management can help your career and enhance your skillset. Learn what project management is and how you can leverage it in your organization.  (WHITE PAPER) READ ABSTRACT |

Hosted CRM Buyer's Guide by Inside CRM December 2007 - (Free Research) In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...  (WHITE PAPER) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com November 2012 - (Free Research) In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText October 2010 - (Free Research) This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery.  (ESSENTIAL GUIDE) READ ABSTRACT |

Expert tips for using text analytics to improve CRM by IBM September 2011 - (Free Research) In this expert e-guide you'll learn the key features of text analytics and how to use them to improve CRM.  (EGUIDE) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

E-Guide: Cloud 101- Top Trends, Resources, and Benefits by KineticD April 2011 - (Free Research) This e-guide will walk through the current VAR cloud computing business trends, how to weigh the risks and benefits to determine the need for it in your storage portfolio, and the top 10 cloud computing market resources.  (EGUIDE) READ ABSTRACT |

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc. April 2011 - (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.  (WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM March 2013 - (Free Research) A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.  (EGUIDE) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc. April 2011 - (Free Research) Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.  (WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc. June 2012 - (Free Research) This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.  (EGUIDE) READ ABSTRACT |

The CIO’s Guide to Mobilizing the Enterprise by BlackBerry July 2010 - (Free Research) A successful mobility plan should focus on ‘mobilizing’ your critical business processes and include planning phases for discovery, development and deployment. This guide focuses on how to build an effective mobility plan while providing valuable insight into the benefits of mobilizing your business applications.  (WHITE PAPER) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.  (WHITE PAPER) READ ABSTRACT |

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics by IBM March 2013 - (Free Research) Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor.  (EGUIDE) READ ABSTRACT |

Making Your Portal and Mashup Decision: Advantage IBM by IBM April 2010 - (Free Research) If your organization is considering deploying a new portal or migrating from one solution to another, IBM can help you make an educated and benefits-focused decision. This evaluation guide takes a scenario-based approach to help you navigate the portal decision criteria based on your current business priorities.  (WHITE PAPER) READ ABSTRACT |

E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology by Infor CRM April 2010 - (Free Research) The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers.  (EBOOK) READ ABSTRACT |

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