CRM Firm Specialist White Papers, CRM Firm Specialist Software, CRM Firm Specialist Research, Hardware and Services

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Technology Industry Survey 2012 by ComputerWeekly.com

October 21, 2011 - (Free Research)

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

(WHITE PAPER)

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CW+: Special Report on Oracle by ComputerWeekly.com

December 14, 2010 - (Free Research)

This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.

(WHITE PAPER)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 18, 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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Defining the 21st Century salesperson by SAP America, Inc.

May 15, 2012 - (Free Research)

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 22, 2010 - (Free Research)

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

(WHITE PAPER)

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CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com

October 21, 2010 - (Free Research)

(WHITE PAPER)

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Building a Clear and Socially Connected Enterprise by SAP America, Inc.

December 31, 2010 - (Free Research)

Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

(WHITE PAPER)

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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation

December 16, 2010 - (Free Research)

This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.

(CASE STUDY)

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SL Case Study: InScope Solutions by Microsoft

September 2008 - (Free Research)

Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

(CASE STUDY)

IT as a driver of M&A success by ComputerWeekly.com

March 2012 - (Free Research)

IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.

(IT BRIEFING)

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Open Group technical document: IT Specialist Certification Accreditation Policy by ComputerWeekly.com

October 2010 - (Free Research)

A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.

(WHITE PAPER)

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What Does the Future Hold for the Mainframe?

by CA Technologies.

May 2012 - (Free Research)

As current mainframe specialists approach retirement age, companies must take steps to ensure that their specialized knowledge is not lost. This video examines a recommended mainframe management tactic and its key benefits, including cost savings, greater collaboration, and more.

(VIDEO)

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Security strategy essential to keep ahead of rapidly changing threats by ComputerWeekly.com

January 2011 - (Free Research)

This 12-page Buyer’s Guide to Security aims to help CIOs and senior IT professionals decide when to rely on what is provided by infrastructure suppliers and when to turn to IT specialists.

(WHITE PAPER)

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Nimble employers turn to agile project management by ComputerWeekly.com

November 2010 - (Free Research)

In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results

(WHITE PAPER)

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Succession Planning for Advisory Firm by Advent Software, Inc

March 2012 - (Free Research)

Inside this white paper, learn how to meet the necessary compliance requirements that will ensure a smooth transition when planning for the succession of your advisory firm.

(WHITE PAPER)

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Performance testing in agile environments by Hewlett-Packard Company

May 2012 - (Free Research)

This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development.

(EGUIDE)

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5 vStorage API FAQs Answered by Dell, Inc.

March 2012 - (Free Research)

Virtualization specialist Chris Evans recently spoke with SearchVirtualStorage.com about vStorage API—a group of application program interfaces from VMware. This Expert Briefing will help you define and understand VMware vStorage APIs and their impact and potential in your IT shop.

(EBRIEF)

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Part 1: Basic Storage and Networking Terms by EqualLogic, Inc.

February 2008 - (Free Research)

Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists.

(VIDEOCAST)

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Improve Datacenter Efficiency by Refreshing Sun SPARC/Solaris Servers by Oracle Corporation

March 2011 - (Free Research)

Oracle's Tom Atwood, Senior Principal Product Director and Gary Combs, SPARC Specialist discuss how you can refresh legacy systems onto the latest server technology and take advantage of virtualization techniques to help you build an efficient, agile datacenter.

(WEBCAST)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Special report on EMC by ComputerWeekly.com

November 2011 - (Free Research)

This special eight-page indepent report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone doing business, or thinking of doing business with EMC.

(ESSENTIAL GUIDE)

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Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research)

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

(WHITE PAPER)

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Taking a Proactive Approach to Patch Management by VMware, Inc.

December 2011 - (Free Research)

Companies today must protect their data centres against a variety of security risks. This white paper underscores the importance of patch management and provides key tips to help you streamline this process and strengthen security.

(WHITE PAPER)

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