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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services by Verio

February 02, 2010 - (Free Research)
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Loss from Legacy Call Center Infrastructure by Genesys

September 04, 2013 - (Free Research)
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 20, 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Tidal™ Enterprise Adapter for SAP® by Cisco Systems, Inc.

January 24, 2011 - (Free Research)
If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP. 
(DATA SHEET) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 20, 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Choosing A SaaS-Based I.T. Service Management Solution by BMC Software, Inc.

April 05, 2011 - (Free Research)
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 14, 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

A Subsidiary Perspective – Running a Two-Tier ERP Model with SAP Business ByDesign by SAP America, Inc.

August 21, 2012 - (Free Research)
In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success. 
(VIDEOCAST) READ ABSTRACT |

The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.

June 10, 2009 - (Free Research)
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 06, 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

Top 10 Reasons Australian Businesses Automate Their Expenses by Concur Technologies (E-mail this company)

June 10, 2014 - (Free Research)
The following white paper explores the top 10 reasons why businesses need to consider automating their travel and expense management processes. Learn how you can gain 28% faster approval processes, 22% greater policy compliance, 40% cost reduction, and more. 
(WHITE PAPER) READ ABSTRACT |

Integrated Travel & Expense Overview by Concur Technologies (E-mail this company)

June 16, 2014 - (Free Research)
Check out the following video to get a firsthand look at how you can integrate travel and expense data into your overall analytics strategy to improve user experience, improve data accuracy, and avoid costly errors. 
(VIDEO) READ ABSTRACT |

Three Reasons To Unlock Your Travel and Expense Management Data by Concur Technologies (E-mail this company)

June 10, 2014 - (Free Research)
The following white paper explores the top 3 reasons why businesses need to integrate their travel and expense data into their overall big data strategies. Learn how this can help resolve damaging human error, improve cost-effectiveness, and more. 
(WHITE PAPER) READ ABSTRACT |

Travel & Expense Management: 10 Tips to Transform your Business by Concur Technologies (E-mail this company)

June 05, 2014 - (Free Research)
The following white paper explores the top 10 tips that will make travel and expense management more efficient and cost-effective. Learn how data and mobile devices are changing the face of travel and expense; also see what technology is available that can help. 
(WHITE PAPER) READ ABSTRACT |

Reaching the Top with Expense Management by Concur Technologies (E-mail this company)

June 05, 2014 - (Free Research)
The following inforgraphic explores the actual numbers of integrating expense management and ERP systems. Learn how you can vastly improve your visibility, ease of management, and more. 
(RESOURCE) READ ABSTRACT |

Top Ten Reasons to Automate Operating Expense Controls by ExpenseWatch.com

January 2007 - (Free Research)
Manual processes are error-prone, time-consuming and costly. Learn the top ten reasons to automate operating expense controls. 
(WHITE PAPER) READ ABSTRACT |

Automate Spending Controls for Big Savings, a Case Study by ExpenseWatch.com

March 2008 - (Free Research)
In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process. 
(CASE STUDY) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation

December 2008 - (Free Research)
In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

CW+: How to manage expenses in small and mid-sized businesses by ComputerWeekly.com

October 2010 - (Free Research)
More than ever, small businesses need to efficiently control costs and optimise cash flow, but how, and what role does automation play in this process? 
(WHITE PAPER) READ ABSTRACT |

Product Preview: Expenses by Workday

December 2013 - (Free Research)
Watch the video to discover how Workday Expenses allows you to effectively engage your employees and improve the accuracy and timeliness of expense reporting. 
(VIDEO) READ ABSTRACT |

Concur Expense IQ Report 2013 by Concur Technologies (E-mail this company)

June 2014 - (Free Research)
The following white paper addresses the current need for effective expense management systems when it comes to crafting future budget plans. Explore the evolution of travel and expense, how funds are lost and recovered, and more. 
(WHITE PAPER) READ ABSTRACT |

Expenses, VAT and HMRC Compliance in a Nutshell by Concur Technologies (E-mail this company)

November 2013 - (Free Research)
75% of senior finance leaders say they wish they knew more about employee expenses and VAT reclaim. If you're a member of that overwhelming population, then this e-book is for you. Download now to get a crash course on the often-misunderstood concepts of VAT, compliance, HMRC policies, and expenses. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocirca Report: How to automate your expenses – a guide for higher education and universities by ComputerWeekly.com

November 2010 - (Free Research)
Universities and other higher education establishments increasingly have to address the need for savings across the board. One area of focus has to be expenses from faculty members and others associated with the faculty. 
(WHITE PAPER) READ ABSTRACT |

5 Reasons Businesses Don't Automate Their Travel and Expense Process by Concur Technologies (E-mail this company)

June 2014 - (Free Research)
The following white paper explores the top 5 reasons businesses unknowingly—but willingly—neglect to consider automating expense and travel processes. Learn what you're missing out on by keeping paper-based processes and what you stand to gain through automation. 
(WHITE PAPER) READ ABSTRACT |

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