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E-Book: Gaining Control of Order Management Processes by SAP America, Inc.

April 25, 2012 - (Free Research)

This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.

(EBOOK)

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SAP Sales Order Management: A Behemoth That Works by Esker Inc.

February 15, 2012 - (Free Research)

In this exclusive e-book, find expert tips and strategies for using SAP sales order management software to regain control of your processes to increase efficiency, decrease problems, and boost customer satisfaction.

(EBOOK)

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SearchSAP.com E-Guide: Keys for optimal SAP sales order management by SAP America, Inc.

May 07, 2012 - (Free Research)

Read this exert e-guide to learn how to avoid the pitfalls of SAP sales order management that all too often lead to data confusion.

(EGUIDE)

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SearchSAP.com E-Guide: Trends in order management technology by SAP America, Inc.

May 07, 2012 - (Free Research)

Read this expert e-guide to learn how advancements in order management technology can help you increase efficiency and effectiveness.

(EGUIDE)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Strategies to Control IT Portfolio Complexity and Size by HP

September 16, 2011 - (Free Research)

This podcast focusing on application portfolio management demonstrates how proper evaluation and rationalization of your applications can streamline business and cut costs by identifying opportunities to eliminate redundancies and replace software which doesn't provide the necessary cost benefits.

(PODCAST)

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Analyzing and Optimizing Your Application Portfolio by HP

September 16, 2011 - (Free Research)

This video on application portfolio management introduces robust dashboarding and reporting tools which help you easily identifying opportunities to eliminate redundancies and replace software which doesn't provide the necessary cost benefits.

(VIDEO)

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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin

October 21, 2009 - (Free Research)

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

(WHITE PAPER)

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Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)

This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.

(WHITE PAPER)

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How Integrating E-Commerce with ERP Increases Revenue by Exact Software

March 2012 - (Free Research)

This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.

(CASE STUDY)

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6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

(WHITE PAPER)

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Understanding the Value of Customer Experience Management by OpenText

April 2012 - (Free Research)

This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).

(WEBCAST)

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How to retain customer loyalty in the competitive retail market by Infor CRM

January 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

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Sell. Smarter. Redefining commerce in the age of the customer by IBM

May 2012 - (Free Research)

Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 2012 - (Free Research)

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

(ANALYST REPORT)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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An Evaluation Framework For Selecting an Enterprise Cloud Provider by NTT America, Inc., an NTT Communications company

May 2012 - (Free Research)

This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Transforming the customer experience with technology by OpenText

March 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Try VMware vSphere: Free 60-day evaluation by Dell and VMware

March 2011 - (Free Research)

Get a free 60-day evaluation of VMware vSphere, the industry's leading and only robust virtualization platform for building cloud infrastructures.

(TRIAL SOFTWARE)

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How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 2011 - (Free Research)

E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.

(WHITE PAPER)

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Analyst's take: Managing IT in an economic downturn by ComputerWeekly.com

March 2011 - (Free Research)

As companies face the prospect of a recession, IT is even more challenged to justify and deliver value while avoiding risky projects. This is not the time to slash budgets; instead, follow a few rules to simplify decision making and focus your investment in areas that deliver the greatest return.

(WHITE PAPER)

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Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research)

For every area of your datacenter, Sun Professional Services has created a tailored assessment service.

(WHITE PAPER)

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