This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 

This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 

This paper outlines a case study on headwear and handbag company Dorfman Pacific and how they improved their image management system. 

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 

Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments. 

This case study is about the implementation of the ESET NOD32 Antivirus into the Chicopee Savings Bank. The Case Study asks the Senior Vice President of Information Technology about her experience searching for a new security solution, choosing this one, and how well it integrated into her system. 

This case study examines the City of Denver's document management issues and how implementing Alfresco Enterprise Content Management helped them overcome these challenges. 

Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work. 

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency. 

This case study examines how one major telecommunications company implemented an application performance monitoring solution and gained a 63% ROI in just 1.6 years, saving an annual average of more than $5 million. Read this and learn how such an option can lower the cost of managing IT, reduce downtime risks, improve compliance and more. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.