The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc.. This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits more... >> Discover more offerings from AMD and VMware, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Achieve a 360 Degree View of Your Customer by Infor November 26, 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.  (IT BRIEFING) READ ABSTRACT |

Social Media-based Customer Loyalty Programs by Infor CRM February 06, 2012 - (Free Research) This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.  (EGUIDE) READ ABSTRACT |

Citrix XenClient by Citrix May 12, 2010 - (Free Research) Desktop virtualization is delivering significant benefits. User flexibility, desktop management cost reduction, and enhanced data security and access control. Now, Citrix XenClient extends all the benefits of desktop virtualization to laptop users.      (PRODUCT DEMO)

New Enterprise Desktop E-Zine Vol. 1: Defining Application Virtualization by Dell, Inc. and Intel® June 16, 2009 - (Free Research) In this premiere issue of New Enterprise Desktop, you'll learn the ins and outs of application virtualization and how to apply it in the enterprise, as well as finding out how to categorize user groups and match them with the best desktop virtualization solution.  (EZINE) READ ABSTRACT |

Making Desktop Virtualization part of your Windows 7 Migration Strategy by Quest Software, now a part of Dell May 18, 2011 - (Free Research) Access this webcast to discover how choosing a virtual desktop migration can reduce costs, improve efficiency and enhance security around your infrastructure. Plus, review best practices for matching the right virtual desktop technology to your user’s needs, different deployment options for each technology and more.  (WEBCAST) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft August 06, 2010 - (Free Research) In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.  (CASE STUDY) READ ABSTRACT |

Reducing management and improving storage utilization for Xendesktop and Xenapp VDI by Sanbolic Inc. (E-mail this company) April 18, 2012 - (Free Research) Desktop virtualization guru Brian Madden offers his insight on many desktop virtualization myths in this e-guide. In addition, he explores the best storage options for VDI.  (EGUIDE) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 11, 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software December 22, 2010 - (Free Research) With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support.  (WHITE PAPER) READ ABSTRACT |

Oracle Fusion CRM Cloud Service: The New Standard for CRM by Oracle Corporation UK Ltd February 15, 2012 - (Free Research) With Oracle CRM On Demand Desktop you can now use Microsoft Outlook as your primary CRM interface. Oracle CRM On Demand Desktop combines the best of both world, rich CRM information with intuitive Microsoft Outlook user interface sales reps are used to. Watch this video to learn how Oracle CRM On Demand Desktop can help your sales reps.  (VIDEO)

Learning How To Learn Hadoop by Global Knowledge February 05, 2013 - (Free Research) Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path.  (WHITE PAPER) READ ABSTRACT |

Professional Services White Paper: Growth Strategies in Uncertain Times by Microsoft Dynamics June 2008 - (Free Research) In uncertain economic times, professional service companies can win by focusing on the basics, such as building lasting client relationships.  (WHITE PAPER)

Flexible Workforce: Make it easy to collaborate and smart things will happen by Avaya June 2012 - (Free Research) Discover how connecting your dispersed workforce with a mobile collaboration solution can truly set your business apart from the rest.  (WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Size DOES Matter - When Choosing the Right ERP Solution by Xperia May 2006 - (Free Research) In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.  (WHITE PAPER) READ ABSTRACT |

Leverage ERP for Sales & Operations Planning by IFS January 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.  (WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

A Guide to Utilizing Virtualization in a Disaster Recovery Strategy by Dell and Microsoft April 2009 - (Free Research) In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover the steps essential for effectively integrating server virtualization into your disaster recovery strategy.  (EGUIDE) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Best practices for evaluating and selecting content analytics tools by IBM June 2011 - (Free Research) In this presentation transcript with Seth Grimes, Principal Consultant at Alta Plana Corp. and originator of the Text Analytics Summit, listeners will learn about best practices for evaluating content analytics tools and choosing the technology that best meets their business requirements.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc. October 2012 - (Free Research) In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.  (WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

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