CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

What You Need to Know to Become More Productive by Cisco Systems, Inc October 2008 - (Free Research) To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation. September 2008 - (Free Research) This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Bridging the Gap in CRM Application Support by Extraprise Group, Inc. August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI by OnDemand Software (E-mail this company) May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software. April 2008 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by CDC Software September 2008 - (Free Research) This paper explains, CRM is first and foremost a strategy, and CRM technology enables and supports this unique business strategy--not the other way around.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM Your Salespeople Will Love by Oracle Corporation. August 2008 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM Built for Sales :The Executive Guide to Selecting CRM that Meets Sales Needs by CDC Software October 2008 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Software as a Service Dramatically Improves CRM Success by Oracle Corporation. August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage’ Benefits Your Organization by Oracle Corporation. September 2008 - (Free Research) This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage’ addresses each of these areas.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation. August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by CDC Software September 2008 - (Free Research) This white paper explains how organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company October 2008 - (Free Research) This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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