Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Connect and Empower Mobile Salespeople by Oracle Corporation June 10, 2009 - (Free Research) Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.  (WHITE PAPER) READ ABSTRACT |

SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd December 08, 2009 - (Free Research) Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications.  (TRIAL SOFTWARE) READ ABSTRACT |

Extend the Monitoring of Distributed Applications with Operations Manager 2007 to Heterogeneous Environments with Jalasoft Xian Io by JALASOFT March 2008 - (Free Research) The Distributed Application Designer allows administrators to graphically define components which make up a service. Underlying is Operations Manager System Definition Model (SDM).  (WHITE PAPER) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc. January 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.  (WHITE PAPER) READ ABSTRACT |

Case Study: SSB Wind Systems, End-To-End Service Mitigates Information Risks by Iron Mountain December 2012 - (Free Research) This short white paper discusses how one organisation transformed its data and records management processes through end-to-end off-site data protection and records management services.  (CASE STUDY) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com February 2013 - (Free Research) This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards.  (ESSENTIAL GUIDE) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

CFD for Mechanical Design Engineers: “A Paradigm Shift for Better Design” by Mentor Graphics June 2010 - (Free Research) This paper provides CIMdata’s perspective on Computational Fluid Dynamics (CFD) analysis, including its motivation for use, value and future. It also describes Mentor Graphics’ FloEFD CFD analysis solution that is designed to provide product designers and engineers with direct access to CFD techniques directly in their design (CAD) environment.  (WHITE PAPER) READ ABSTRACT |

Fiber Optic Leader Sheds Light on WAN Data Protection Challenges by Silver Peak January 2007 - (Free Research) As a result of the Silver Peak-optimized WAN, Finisar employees can readily access their centralized Microsoft Exchange e-mail, Microsoft Windows file services and other applications.  (CASE STUDY) READ ABSTRACT |

Coraid Ethernet SAN Delivers Reliable Business Continuity by Coraid March 2013 - (Free Research) Explore this two-page case study to learn how a global healthcare technology leader solved the problem of unreliable backup and recovery operations by making the leap to a high-performance, scalable storage platform that seamlessly integrated with its existing software and tape archive.  (WHITE PAPER) READ ABSTRACT |

10 Tips for Creating Your Web Site by Global Knowledge Network, Inc. March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.  (WHITE PAPER) READ ABSTRACT |

How To Use Workflows In SharePoint by Global Knowledge July 2010 - (Free Research) In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer.  (WHITE PAPER) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems May 2011 - (Free Research) For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need.  (WHITE PAPER) READ ABSTRACT |

Going with the Flow: How to use Orchestration Designer successfully in support of the Avaya Aura Contact Center by Global Knowledge November 2012 - (Free Research) Access this exclusive resource to learn about the evolution of programming instructions used for processing.  (WHITE PAPER) READ ABSTRACT |

Using UML and SDL for Next Generation Networking (NGN) by Telelogic, An IBM Company July 1967 - (Free Research) UML and SDL are the design languages for third generation systems. This whitepaper discusses using an integrated UML and SDL approach, and using a design example that utilizes Telelogic solutions for Model Driven Development (MDD).  (WHITE PAPER) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation August 2012 - (Free Research) Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.  (WHITE PAPER) READ ABSTRACT |

Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM by Hewlett-Packard Company April 2013 - (Free Research) In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.  (WEBCAST) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

SharePoint Server 2010 Beta (x64 only) by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) SharePoint 2010 provides a robust development platform to rapidly build solutions using familiar tools like Visual Studio 2010 and SharePoint Designer 2010. Developers gain access to a rich set of out-of-the-box features such as Business Connectivity Services for read/write integration between application data, the web and Office 2010 client.  (TRIAL SOFTWARE) READ ABSTRACT |

Security Best Practices for Developing Windows Azure Applications by Microsoft November 2010 - (Free Research) Are you a software designer, architect, developer or tester interested in secure cloud computing solutions?  Download this breakthrough paper focusing on the security challenges and recommended approaches to design and develop more secure applications for Microsoft's Windows Azure platform.   (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. March 2009 - (Free Research) This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.  (WEBCAST) READ ABSTRACT |

Grow Your Business with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.  (WEBCAST) READ ABSTRACT |

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