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Social channels changing contact center certification by Salesforce.com
March 20, 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion
August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
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Immediate ROI and Risk Mitigation with Boomi AtomSphere – Customer Success Story by Dell Boomi
April 2010 - (Free Research)
When Global Forex had to integrate customer data from their databases to Salesforce, they thought they had a huge project to undergo. However after implementing Boomi AtomSphere for the job, it suddenly became and easily manageable and cost effective project. Read on to learn the immediate benefits and ROI they experienced from choosing Boomi.
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BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.
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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
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Managing the Chargeback Life Cycle by SAP America, Inc.
July 1967 - (Free Research)
The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.
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The Risk of Using Spreadsheets for Statistical Analysis by IBM
January 2013 - (Free Research)
Why are companies using spreadsheets for data analysis? For many, the answer is ease of use. But just because it's easy to use doesn't mean it's the best medium for performing data analysis. Read on to learn 3 spreadsheet errors and their 6 major causes. Plus, learn about an alternative approach that provides a more secure environment.
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Transforming spreadsheets: planning, budgeting and forecasting for midsize companies by IBM
February 2012 - (Free Research)
Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment.
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Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee
April 2010 - (Free Research)
While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative.
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Moving Beyond Spreadsheets by Prophix Software
August 2012 - (Free Research)
This paper provides warning signs that your budget and forecasting processes have outgrown your spreadsheets. Once you have established this is the case, read further to find steps on what your next move should be, including how to choose the right financial software to adopt.
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The Risks of Using Spreadsheets for Statistical Analysis by IBM
October 2011 - (Free Research)
This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable.
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Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc.
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August 2006 - (Free Research)
Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.
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SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation
February 2008 - (Free Research)
SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.
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Accelerate Sales Velocity by Oracle Corporation
June 2008 - (Free Research)
Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.
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CW Special Report on Microsoft by ComputerWeekly.com
January 2013 - (Free Research)
This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
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