In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 

AMD was named  to CRN's 2011 Partner Programs Guide for its AMD Fusion Partner Program (FPP). CRN's  Partner Programs Guide recognizes  vendors  with robust partner programs or products  that provide the best possible partnering elements for channel success. 

This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top. 

This whitepaper teaches useful methods for passing certification test questions. 

This white paper details the updates made to the CompTIA A+ certification exams. Learn more about the 700 and 800 series available and find out what to expect from each exam set so that you can adequately prepare. 

The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 

This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training are required to get certified. 

Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project. 

Today, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation. 

Access this informative resource to discover how to build a certification lab environment to deliver hands-on experience to the workers you're training. 

ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.