CRM Budgets Summary White Papers, CRM Budgets Summary Software, CRM Budgets Summary Research, Hardware and Services

2011–2012 IT Budget Benchmarks by ComputerWeekly.com

November 21, 2011 - (Free Research)

The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending, staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.

(IT BRIEFING)

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Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies.

September 2008 - (Free Research)

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.

(WHITE PAPER)

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Information security breaches survey 2012 by ComputerWeekly.com

April 2012 - (Free Research)

Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.

(IT BRIEFING)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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Miercom Lab Testing Summary Report: Plug and Play Switches by Avaya

November 2011 - (Free Research)

This whitepaper is a lab testing summary report of the plug and play features and easy of configuration for the ERS 4548GT-PWR Edge switch.

(WHITE PAPER)

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Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya

November 2011 - (Free Research)

This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

June 2006 - (Free Research)

SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace.

(CASE STUDY)

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Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation

November 2011 - (Free Research)

Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Building the Contact Center of the Future by inContact

May 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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How Analytics Bring Organizations Closer to Their Customers by IBM

April 2012 - (Free Research)

Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.

(WHITE PAPER)

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New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company)

January 2007 - (Free Research)

Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free!

(WEBCAST)

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CW+: Special report on SAP by ComputerWeekly.com

December 2010 - (Free Research)

Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 2012 - (Free Research)

Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects such of their BI tools, such as response time, performance, business benefits and more.

(WHITE PAPER)

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Best Practices in Data Protection - Executive Summary by McAfee, Inc.

October 2011 - (Free Research)

This research, conducted by the Ponemon Institute, focuses on issues relating to the use of data protection solutions such as endpoint encryption and data loss prevention within the workplace.

(WHITE PAPER)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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SL Case Study: InScope Solutions by Microsoft

September 2008 - (Free Research)

Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

(CASE STUDY)

Forrester study reveals how leading companies get 10-month ROI on ECM software by Alfresco Software

December 2011 - (Free Research)

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software.

(PRODUCT REVIEW)

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2012 Bit9 Cyber Security Research Report by Bit9, Inc.

May 2012 - (Free Research)

Bit9 conducted a survey on 1,861 IT and security professionals worldwide to examine their current views on today’s evolving threat landscape and their stance against them. View this report for a summary of the overall results and key findings, and find out how you compare to your peers.

(WHITE PAPER)

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Focus on Europe: The 2012 Bit9 Cyber Security Research Report by Bit9, Inc.

May 2012 - (Free Research)

Bit9 conducted a survey on 1,020 IT and security managers in France, Germany, Spain and the UK studying their current views on today’s emerging threats and their stance against them. View this report for a summary of the overall results and uncover key findings.

(WHITE PAPER)

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Value of Vulnerability Research: Intrusion Prevention by Hewlett-Packard Limited

January 2012 - (Free Research)

This resource provides a summary of vulnerabilities that have been discovered and ranks the security organisations that discovered them. View now to explore where HP TippingPoint ranks and how it can help you protect your networks.

(WHITE PAPER)

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The Forrester Wave: IT Consolidation Consultancies by HP & Intel

March 2011 - (Free Research)

This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge.

(WHITE PAPER)

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EMC Infrastructure for Virtual Desktops by EMC Data Storage Systems (India) Private Limited

March 2011 - (Free Research)

This white paper provides a detailed summary of tests performed to validate an EMC infrastructure for virtual desktops enabled by VMware View 4.5, with an EMC VNX5700 unified storage platform. Read now to learn more.

(WHITE PAPER)

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