The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. 

An effective virtualization plan will tie any upgrade to an organiza­tion's overall transformation efforts. The best source for support in this endeavor is a technology provider that can act as a full partner. This paper serves as a guide of what to look for in that supplier. 

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management. 

How to have a successful customer relationship management (CRM) implementation. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Choosing sourcing and procurement software can be overwhelming. Should you go with an enterprise resource planning (ERP) or best-of-breed vendor? Is the cloud or on-premise the best place to run your app? What functionality should the software provide? Read this expert e-guide to learn how to select a useful, cost-effective procurement system. 

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century. 

This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight. 

Effective candidate recruitment can be a key factor in determining what sets you apart from the rest of your competition. Read this white paper to find strategies for sourcing and selecting superior talent. 

“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD 

Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).