WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc. March 31, 2010 - (Free Research) This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.  (WHITE PAPER) READ ABSTRACT |

HP Warranty & Claims Management for Manufacturing - Solution Overview by Hewlett-Packard Limited September 07, 2012 - (Free Research) Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.  (WHITE PAPER) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation August 2012 - (Free Research) Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.  (WHITE PAPER) READ ABSTRACT |

Protect Profit Margins with Automated Chargeback Management by SAP America, Inc. June 2012 - (Free Research) This paper outlines how wholesale distributors can vastly improve their profit margins by accurately tracking and filing chargeback claims with various manufacturers. Read on to learn how deploying an automated chargeback management solution can help you save money and reduce supplier inefficiencies.  (EBOOK) READ ABSTRACT |

Next Practices in Insurance: Driving Growth with Better Customer Engagement by Kofax, Inc. December 2012 - (Free Research) This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.  (WHITE PAPER) READ ABSTRACT |

Yahoo, Amex talk up different customer service approaches by Infor CRM January 2012 - (Free Research) Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.  (EGUIDE) READ ABSTRACT |

How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage by Kofax, Inc. March 2013 - (Free Research) This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.  (WEBCAST) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

Building a Strong Customer Experience by Infor CRM January 2012 - (Free Research) Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.  (EGUIDE) READ ABSTRACT |

Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance March 2010 - (Free Research) As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate.  (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP AG May 2007 - (Free Research) Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.  (WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Managing the Chargeback Life Cycle by SAP America, Inc. July 1967 - (Free Research) The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.  (WHITE PAPER) READ ABSTRACT |

Decision Management Smarter Insurance Processes by IBM July 2011 - (Free Research) With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.  (CASE STUDY) READ ABSTRACT |

SAP Paybacks and Chargebacks by Vistex by SAP America, Inc. July 1967 - (Free Research) Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably.  (WHITE PAPER) READ ABSTRACT |

Using Data Mining to Detect Insurance Fraud by IBM November 2010 - (Free Research) Insurers lose millions each year through fraudulent claims. This paper explains how leading insurance companies are using data mining techniques to find fraudulent claims. Read on to learn how to combine powerful analytics with your existing fraud detection and prevention efforts.  (WHITE PAPER) READ ABSTRACT |

How Yamaha Motor Europe makes Progress by Progress Software February 2013 - (Free Research) Yamaha Motor Europe had a challenge to solve database access performance problems emerging after redesigning the application. Access this case study to discover how they were able to replace default Microsoft SQL Server drivers with another tool and gain 10x improvement in page load time and a 20x improvement in database access performance.  (WHITE PAPER) READ ABSTRACT |

The Deciding Factor: Big Data & Decision Making by ComputerWeekly.com June 2012 - (Free Research) This study by Capgemini and the Economist Intelligence Unit report assess the impact of Big Data on businesses.  (ESSENTIAL GUIDE) READ ABSTRACT |

EqualLogic Outperforms Competitive SANs under Heavily Virtualized Exchange 2010 Workloads by Dell, Inc. November 2010 - (Free Research) Some iSCSI vendors bring complex multi-node failover mechanisms and more to the table, complicating head-to-head comparisons. In this report Taneja Group sets out to examine Dell’s differentiation in the midst of a crowded and rapidly growing field.  (WHITE PAPER) READ ABSTRACT |

Oracle Exadata Database Machine Warehouse Architectural Comparisons by Oracle Corporation February 2011 - (Free Research) Exadata is Oracle’s fastest growing new product. Much of the growth of Exadata has come at the expense of specialized data warehouse appliance vendors. These vendors have published competitive comparisons to Exadata. Continue reading the learn more.  (DATA SHEET) READ ABSTRACT |

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie by CA Technologies. April 2012 - (Free Research) Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.  (WHITE PAPER) READ ABSTRACT |

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD June 2008 - (Free Research) Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money.  (CASE STUDY) READ ABSTRACT |

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com August 2011 - (Free Research) With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software.  (EZINE) READ ABSTRACT |

Buying Considerations to Ensure Data Warehouse Project Success by Oracle Corporation UK Ltd May 2012 - (Free Research) This white paper looks at the time-to-business value of financial services data warehousing technologies. Read on to learn how the selection process should take into account real-world implementation hurdles and outlines the data warehouse features buyers should look for when comparing vendors and technologies.  (WHITE PAPER) READ ABSTRACT |

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