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 Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc.

March 31, 2010 - (Free Research)
This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Whirlpool: Quality Means Loyalty by SAS

September 2008 - (Free Research)
Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. 
(CASE STUDY) READ ABSTRACT |

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation

August 2012 - (Free Research)
Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey. 
(WHITE PAPER) READ ABSTRACT |

Protect Profit Margins with Automated Chargeback Management by SAP America, Inc.

June 2012 - (Free Research)
This paper outlines how wholesale distributors can vastly improve their profit margins by accurately tracking and filing chargeback claims with various manufacturers. Read on to learn how deploying an automated chargeback management solution can help you save money and reduce supplier inefficiencies. 
(EBOOK) READ ABSTRACT |

Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance

March 2010 - (Free Research)
As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate. 
(WHITE PAPER) READ ABSTRACT |

Yahoo, Amex talk up different customer service approaches by Infor CRM

January 2012 - (Free Research)
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. 
(EGUIDE) READ ABSTRACT |

Multi-channel Self-service for Insurance Businesses by Aspect

March 2014 - (Free Research)
Customer relationship management (CRM) is more important than ever before for all businesses, especially customer-centric ones such as those in the insurance industry. When your customers expect to reach you on their terms, via the channels of their choice, will you be ready? 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

Building a Strong Customer Experience by Infor CRM

January 2012 - (Free Research)
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. 
(EGUIDE) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP AG

May 2007 - (Free Research)
Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior. 
(WHITE PAPER) READ ABSTRACT |

6 Hidden Secrets to Offering Exceptional Customer Service by Salesforce.com

October 2013 - (Free Research)
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

Using Data Mining to Detect Insurance Fraud by IBM

November 2010 - (Free Research)
Insurers lose millions each year through fraudulent claims. This paper explains how leading insurance companies are using data mining techniques to find fraudulent claims. Read on to learn how to combine powerful analytics with your existing fraud detection and prevention efforts. 
(WHITE PAPER) READ ABSTRACT |

Managing the Chargeback Life Cycle by SAP America, Inc.

September 2008 - (Free Research)
The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment. 
(ARTICLE) READ ABSTRACT |

Decision Management Smarter Insurance Processes by IBM

July 2011 - (Free Research)
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes. 
(CASE STUDY) READ ABSTRACT |

10 Reasons Large CompaniesUse Automated Travel andExpense Management Solutions by Concur Technologies (E-mail this company)

September 2013 - (Free Research)
This resources gives the most frequent reasons organizations adopt an automated travel and expense management solution. These reasons included improved security, compliance, and reduced costs. 
(WHITE PAPER) READ ABSTRACT |

Smarter Process in the age of the customer by IBM

April 2013 - (Free Research)
Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD

June 2008 - (Free Research)
Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money. 
(CASE STUDY) READ ABSTRACT |

SAP Paybacks and Chargebacks by Vistex by SAP America, Inc.

July 2008 - (Free Research)
Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably. 
(WHITE PAPER) READ ABSTRACT |

The Deciding Factor: Big Data & Decision Making by ComputerWeekly.com

June 2012 - (Free Research)
This study by Capgemini and the Economist Intelligence Unit report assess the impact of Big Data on businesses. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Reducing Storage Complexity with Sun Unified Storage by Sun Microsystems, Inc.

May 2006 - (Free Research)
With all protocols and storage features included in the cost of the system, Sun claims its new unified platform delivers significant performance gains and cost benefits versus proprietary unified storage solutions. 
(ANALYST BRIEF) READ ABSTRACT |

Demystifying Data De-Duplication: Choosing the Best Solution by FalconStor Software

February 2009 - (Free Research)
Data de-duplication has been described as the next evolutionary step in backup technology. Many vendors lay claim to the best data de-duplication approach, leaving customers to face the difficulty of separating hype from reality. This document provides the background information required to make an informed data de-duplication purchasing decision. 
(WHITE PAPER) READ ABSTRACT |

Cost Savings with Centralized Virtual Desktops by Citrix

May 2009 - (Free Research)
This white paper provides a close examination of virtual desktop infrastructure (VDI) and how it may dramatically lower total cost of ownership (TCO). Read this paper to learn about the current cost of PC management and how virtual desktops can be deployed using existing budgets. 
(WHITE PAPER) READ ABSTRACT |

Cost Savings with Centralized Virtual Desktops by Citrix

August 2009 - (Free Research)
Centralized virtual desktops optimize the efficiency, security and flexibility of any PC environment. This white paper will look at the current cost of PC management and will explore how VDI can significantly reduce operational costs, and how TCO can vary depending on industry and user requirements. 
(WHITE PAPER) READ ABSTRACT |

The Importance of Power/Precision Data Entry to Document Imaging by Viking Software Solutions

April 2008 - (Free Research)
Data entry often contributes the largest cost component for document imaging systems. The costs can be classified in the following three categories: Error Detection Costs, Error Correction Costs and Hidden Costs. Well-designed systems can minim... 
(WHITE PAPER) READ ABSTRACT |

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