This case study examines the City of Denver's document management issues and how implementing Alfresco Enterprise Content Management helped them overcome these challenges. 

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software. 

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 

This webcast delves into the features and capabilities of Alfresco's enterprise content management platform. 

This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology. 

This resource provides an overview of features and benefits provided by the open source content management platform - Alfresco Enterprise 4. 

This paper outlines a case study on headwear and handbag company Dorfman Pacific and how they improved their image management system. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application. 

Read this guide to learn five areas to consider when choosing a SaaS CRM solution. 

This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.