CRM Alfresco Contacts White Papers, CRM Alfresco Contacts Software, CRM Alfresco Contacts Research, Hardware and Services

1700 customers in 55 countries choose Alfresco’s open source ECM by Alfresco Software

May 05, 2011 - (Free Research)

This short video gives an overview of Alfresco and its place in the ECM industry.

(VIDEO)

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Case Study: The City and County of Denver Automate Business Processes and Improve Citizen Engagement with Zia Consulting and Alfresco Software by Alfresco Software

May 09, 2012 - (Free Research)

This case study examines the City of Denver's document management issues and how implementing Alfresco Enterprise Content Management helped them overcome these challenges.

(WHITE PAPER)

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Alfresco Case Study: The New York Philharmonic by Alfresco Software

May 08, 2012 - (Free Research)

This brief video looks at how The New York Philharmonic utilized Alfresco's content management software to provide universal access to their vast archives of historical music.

(VIDEO)

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Forrester study reveals how leading companies get 10-month ROI on ECM software by Alfresco Software

December 01, 2011 - (Free Research)

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software.

(PRODUCT REVIEW)

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Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management by Alfresco Software

May 09, 2012 - (Free Research)

This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs.

(WHITE PAPER)

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Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software by Alfresco Software

May 09, 2012 - (Free Research)

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Floating on the Alfresco Cloud by Alfresco Software

May 07, 2012 - (Free Research)

This webcast examines the benefits and uses of the cloud and specifically the features of Alfresco's platform.

(WEBCAST)

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Getting to Know Alfresco 4 by Alfresco Software

May 08, 2012 - (Free Research)

This webcast delves into the features and capabilities of Alfresco's enterprise content management platform.

(WEBCAST)

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Alfresco 4: Scalability and Performance by Alfresco Software

May 07, 2012 - (Free Research)

This webcast examines changing ECM needs, how you can update your system accordingly, and an overview of Alfresco's ECM platform.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Alfresco Mobile by Alfresco Software

May 08, 2012 - (Free Research)

This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology.

(WEBCAST)

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Tablets and smartphones demonstrate value for content management by Alfresco Software

May 09, 2012 - (Free Research)

This data sheet outlines the features of Alfresco's mobile offering.

(PRODUCT OVERVIEW)

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Make the most of time and technology with mobile content management

ontent by Alfresco Software

May 09, 2012 - (Free Research)

This resource provides an overview of features and benefits provided by the open source content management platform - Alfresco Enterprise 4.

(WHITE PAPER)

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Cost-effective, scalable and efficient: How Harvard Business publishing improved their WCM system by Alfresco Software

May 09, 2012 - (Free Research)

This white paper outlines a case study on Harvard Business Publishing and how they improved their Web content management system with Alfresco.

(WHITE PAPER)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Case study: How Dorfman Pacific simplified document management by Alfresco Software

May 09, 2012 - (Free Research)

This paper outlines a case study on headwear and handbag company Dorfman Pacific and how they improved their image management system.

(WHITE PAPER)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Maximize data quality for improved data management: IT software download by Melissa Data Corp

February 24, 2012 - (Free Research)

Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.

(DEMO)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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