TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Integration Technology ROI Financial Analysis Tool by Nucleus Research. This workbook has been developed to evaluate the value of an integration technology decision. It is designed to be used with the Nucleus Research methodology to help you build more... >> Discover more offerings from Nucleus Research.

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software. April 2008 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM Is Dead -- Long Live CRM by Nucleus Research (E-mail this company) December 2003 - (Free Research) In-house CRM as we know it is dead. Smart vendors are taking the lead from hosted upstarts to deliver maximized ROI to customers while others focus on addressing key challenges such as user adoption and integration to deliver better returns. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Customer Relationship Management ROI Financial Analysis Tool by Nucleus Research (E-mail this company) Sponsored by: Oracle Corporation - CRM on Demand September 2005 - (Free Research) This workbook has been developed to evaluate the value of a Customer Relationship Management (CRM) technology decision. It is designed to be used with the Nucleus Research methodology to help you build a business case and support your technology decision by evaluating the real impact to your corporation's bottom line. (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

CRM Planning: Keys for Project Success by Nucleus Research (E-mail this company) April 2004 - (Free Research) Before you write an RFP or start talking to vendors, you need to do some homework to ensure that you're on the right track to maximize ROI. Whether you're updating, upgrading, jump-starting, or restarting your CRM efforts, this paper describes some basic steps that will help keep you on the path to a positive ROI. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra February 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE: Five Principles for CRM Success by CDC Software February 2008 - (Free Research) This comprehensive guide distills insights from customers, experts, and analysts into five principles for CRM success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc. May 2008 - (Free Research) This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Microsoft Dynamics CRM Online Webcast by Microsoft June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBCAST) GO TO WEBCAST

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation. June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation. June 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. May 2008 - (Free Research) Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO. (PODCAST) READ ABSTRACT | GO TO PODCAST

Business Social Software Jeopardy! by Jive Software May 2008 - (Free Research) What is hype and what is real, when web 2.0 technologies gets implemented in the enterprise? Industry experts from Forrester Research and Forum One Communications answer questions about how companies are successfully leveraging online communities. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Presentation Transcript: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Reasons to Get Your Support Software as a Service by Parature Inc. May 2008 - (Free Research) Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Case for On-Demand Business Intelligence by LucidEra April 2008 - (Free Research) Attend this Webcast to learn why the software-as-a-service (SaaS) delivery model has become a disruptive force in the business intelligence (BI) market and how on-demand analytic applications can help you maximize the value you’re getting from business applications. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Using Advanced Analytics to Gain Insights into Your Revenue Stream by Business Objects April 2008 - (Free Research) This CustomerCentric Sellling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Spyware ROI Calculator by Process Software June 2008 - (Free Research) With the help of this ROI calculator estimate how much Spyware is costing your organization. (DEMO) READ ABSTRACT | GO TO DEMO

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Boost Profits by Tying CRM to Business Processes through Customer Communication Management by Pitney Bowes Group 1 Software May 2008 - (Free Research) At the heart of CRM is a set of activities that come under the heading "customer communications." These activities include everything from billing to direct mail marketing to e-marketing to electronic bill presentment and payment (EBPP) to… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

AETHON Chooses Landslide Technologies over SFA/CRM by Landslide Technologies, Inc. June 2008 - (Free Research) With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Managing Next Generation Networks: Service Assurance for New IP Services: Technology Concepts and Business Considerations by Microsoft February 2008 - (Free Research) This paper details a new solution that helps overcome the technology issues surrounding unified devices with root-cause analysis and business impact calculation. (WHITE PAPER) GO TO WHITE PAPER

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