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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Real-time Personalization: 6 fundamental tips for marketers by IBM

December 31, 2013 - (Free Research)
Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc.

January 28, 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 
(EGUIDE) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Personalized Marketing and Web Analytics by IBM

February 28, 2013 - (Free Research)
In this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline. 
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Gartner: Context-aware computing by ComputerWeekly.com

June 01, 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc.

September 08, 2010 - (Free Research)
Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 31, 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

eBook: The Shortcut Guide to User Workspace Management - Chapter 2: Personalization Equals Content + Context by RES Software

November 03, 2010 - (Free Research)
That’s why personality - and the preservation of personality, no matter how our users might connect—is so incredibly important. Read Chapter 2 of this series to learn more about the importance of personalization. 
(EBOOK) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
(WHITE PAPER) READ ABSTRACT |

Virtual Desktop Toolbox by SearchDataCenter.com

December 2011 - (Free Research)
Read this virtual desktop e-book, featuring experts Brian Madden and Gabe Knuth, to gain key insights on performance monitoring tools, WAN optimization, personalization software, and much more. 
(EBOOK) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software

April 2008 - (Free Research)
Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
(CASE STUDY) READ ABSTRACT |

vDesk on VDI by RingCube Technologies, Inc.

December 2009 - (Free Research)
This webinar will show you how, by combining RingCube's new vDesk solution with your VDI (virtual desktop infrastructure), you can achieve personalization, offline mobility and efficient storage. 
(WEBCAST) READ ABSTRACT |

Interactive Marketing eBook: It’s all about the Journey by Unica Corporation - An IBM Company

May 2011 - (Free Research)
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey. 
(EBOOK) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc.

January 2006 - (Free Research)
Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships. 
(WHITE PAPER) READ ABSTRACT |

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by SAP America, Inc.

June 2008 - (Free Research)
Read this case study and see how Business Objects helped Livewire manage their royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly and accurately. 
(CASE STUDY) READ ABSTRACT |

E-Guide: Tips for Classifying Virtual Desktop Costs and How to Avoid User Mistakes by Dell, Inc. and Intel®

October 2010 - (Free Research)
This expert e-guide from SearchVirtualDesktop.com explains how to categorize virtual desktop migration and installation costs to justify your investment to management. Learn why enabling desktop personalization for users may have its limitations. 
(EGUIDE) READ ABSTRACT |

IBM Flexible IT Work Environment by IBM

February 2009 - (Free Research)
The global nature of today's workplace makes it imperative that employees have access to critical business information and applications. Providing this without sacrificing productivity or security is a major concern. This white paper details IBM's solution to these challenges - The IBM Flexible IT Work Environment. 
(WHITE PAPER) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 PDF Slides by KnowledgeStorm Webinars (E-mail this company)

February 2007 - (Free Research)
View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 
(ANALYST REPORT) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company)

January 2007 - (Free Research)
Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free! 
(WEBCAST) READ ABSTRACT |

User Virtualization and Windows 7: Migration, personalization, satisfaction by AppSense

June 2011 - (Free Research)
Windows 7 will soon be the preferred organisational operating system, and the migration could cause difficulty. Read now to discover how user virtualisation will automate the process of migrating and managing thousands of user profiles and endpoint devices. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Personalisation Challenge: Business Culture and Mobile Security by Hewlett-Packard Company

September 2013 - (Free Research)
This exclusive white paper reveals the truth about mobility in the workforce, including the risks and rewards of bring your own device (BYOD) for businesses. 
(WHITE PAPER) READ ABSTRACT |

Ericom Blaze — RDP Acceleration by Ericom Software

January 2011 - (Free Research)
Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth. 
(TRIAL SOFTWARE) READ ABSTRACT |

easyJet – experiences significant increase in conversions using Sitecore to personalise its home page by Sitecore

July 2012 - (Free Research)
easyJet, Europe's leading airline, was struggling with a web content management system (CMS) that couldn't offer meaningful customer personalization. Check out this brief case study to see how easyJet implemented a new CMS that allows them to personalize the homepage for every visitor and make travel planning easier for all their customers. 
(CASE STUDY) READ ABSTRACT |

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