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E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.

June 12, 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses. 
(EGUIDE) READ ABSTRACT |

The Social CRM Playbook by SugarCRM Inc.

August 31, 2011 - (Free Research)
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. 
(WHITE PAPER) READ ABSTRACT |

The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers by Oracle Corporation

February 01, 2010 - (Free Research)
The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy. 
(WHITE PAPER) READ ABSTRACT |

Accelerate your Managed Services with the MSP Playbook and get an exclusive look at our new MSP Playbook by N-able Technologies

October 01, 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

CA Clarity Playbook Demo by CA Technologies.

November 11, 2013 - (Free Research)
All companies realize that aligning IT investments and resources to business goals is critical to a well-defined business strategy. In this brief webcast, watch a demo of a project portfolio management (PPM) tool that enables you to successfully connect IT strategy to business outcomes. 
(WEBCAST) READ ABSTRACT |

The Review Center Playbook: A how-to guide to using the Review Center within Contour by Jama Software

September 21, 2010 - (Free Research)
Review Center is a module within Contour that provides a fast and agile way to collaborate on requirements. It enables teams to discuss, review and approve requirements with stakeholders and customers in real-time. It can also cut requirements approval cycles from weeks to days. This playbook provides a step-by-step guide on how to use it. 
(WHITE PAPER) READ ABSTRACT |

Red Alert: Why Tablet Security Matters by BlackBerry

December 01, 2011 - (Free Research)
While tablet computers continue to grow in popularity, for enterprises, there is much to be concerned about. Fact is, most tablets are made for consumer entertainment and not for keeping enterprise secrets. However, the exception is the highly secure, enterprise ready BlackBerry Playbook tablet. 
(PRODUCT OVERVIEW) READ ABSTRACT |

BlackBerry PlayBook Tablet with OS 2.0, BlackBerry Mobile Fusion Management by BlackBerry

July 24, 2012 - (Free Research)
Discover how you can balance the personal and professional needs of today's mobile workforce and finally find harmony between security and usability. 
(WHITE PAPER) READ ABSTRACT |

What 150 CIOs Want in an Enterprise Tablet – and How BlackBerry Playbook Stacks Up by BlackBerry

July 01, 2012 - (Free Research)
Gartner predicts that 80% of businesses will deploy tablet computers across their enterprise by 2013. Review this comprehensive paper to discover what CIOs ranked as the top features and applications of an enterprise-grade tablet, and learn about one tablet option that stands apart from the competition. 
(WHITE PAPER) READ ABSTRACT |

Brian Madden and BlackBerry's Alan Panezic discuss BlackBerry Mobile Fusion, Balance, and PlayBook 2.0 by BlackBerry

February 24, 2012 - (Free Research)
Watch this 10 minute video to hear Brian Madden, blogger, and Alan Panezic, VP of Enterprise Product Management from BlackBerry, discuss the new offerings BlackBerry is giving to make sure employers and employees are happy with their mobile device capabilities. 
(VIDEO) READ ABSTRACT |

2008 Video SEO Playbook by Brightcove

June 2008 - (Free Research)
This white paper de-mystifies the world of video search, and in doing so, provide you with a practical framework for video SEO that lets you maximize the value of your video content. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based File Management System for BlackBerry PlayBook Tablet Customers by BlackBerry

July 2012 - (Free Research)
Discover details about a cloud-based content management solution that helps you achieve simple, secure content sharing from desktops, laptops, smartphones, or tablets in a flexible, dynamic manner. 
(WHITE PAPER) READ ABSTRACT |

Performance Management: The Mobile App Development playbook by Hewlett-Packard Company

December 2013 - (Free Research)
In this report from Forrester Research, Inc., explore a variety of business, technical, and engagement metrics for mobile app development, as well as the tools and frameworks you can use to collect them. Plus, get recommendations for delivering fast feedback to get measurable value from your mobile apps. 
(ANALYST REPORT) READ ABSTRACT |

A Non-Geek's Big Data Playbook by SAS

April 2014 - (Free Research)
The following white paper intends to bridge the gap between the big data specialist and the business professional that is trying to understand big data—specifically in the form of Hadoop. Gain access to 6 best practice "plays" that will help up your game with big data and more. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Essential playbook for SOA governance by IBM

December 2012 - (Free Research)
Check out this e-guide to explore internationally recognized integration thought leader David Linthicum's expert advice on how to leverage effective cloud governance that ensures the highest levels of security for your applications and services, eases interoperability challenges, and keeps costs from spiraling out of control. 
(EGUIDE) READ ABSTRACT |

WCM Playbook: Tips for the Web Content Management Pro by SearchContentManagement

August 2013 - (Free Research)
Web content management tips for selecting software, improving Web content delivery to mobile devices and tagging content to generate performance metrics 
(WHITE PAPER) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys

August 2008 - (Free Research)
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. 
(WEBCAST) READ ABSTRACT |

E-Book: Driving Profitability through Information Security by Tableau Software

September 2010 - (Free Research)
While recognizing the need for security is a positive step, many of these organizations are missing an opportunity to improve their operations by using the same tools. In this document you will find some tactics you can add to your security playbook to help make your employees more productive and to help improve your organization’s efficiency. 
(EBOOK) READ ABSTRACT |

Why Managing Mobility Matters by SAP America, Inc.

January 2011 - (Free Research)
Mobile devices continue to be purchased in record numbers, pouring into the organization. These devices are coming in a wide variety of hardware and operating system types, making their management and security a big IT challenge. This IDG Playbook is designed to help guide your strategy to manage and secure the booming mobile environment. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Driving Profitability through Information Security by Astaro

September 2010 - (Free Research)
While recognizing the need for security is a positive step, many of these organizations are missing an opportunity to improve their operations by using the same tools. In this document you will find some tactics you can add to your security playbook to help make your employees more productive and to help improve your organization’s efficiency. 
(EBOOK) READ ABSTRACT |

Computer Weekly 4 October 2011: Download the latest issue of the UK's leading technology publication, with our analysis of the business technology news that matters to IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, transformation. Download the new issue now. 
(EZINE)

Social, integrated sales performance management is the key to future success by Oracle Corporation

May 2013 - (Free Research)
In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage. 
(WHITE PAPER) READ ABSTRACT |

How iPads Enter the Workforce by Citrix

February 2011 - (Free Research)
Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects. 
(ANALYST REPORT) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

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