Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Heathcare insurance provider Aetna uses IBM WebSphere DataPower appliances every day, processing more than eight million production requests daily. In this presentation you will learn how WebSphere DataPower appliances are a key element in Aetna's holistic approach to service oriented architecture (SOA). 

This Webcast explores the key elements necessary for improved SOA messaging. In this Webcast, you will examine the messaging benefits associated with JMS, HTTP, REST, SOAP, WS-Addressing, WS-ReliableMessaging, traditional message queues and intermediaries. You will how to leverage various messaging constructs during the services design process. 

Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 

In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves. 

This podcast is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. Listen how podcasting can become your next hot marketing delivery mechanism. 

A Microsoft private cloud pools and dynamically allocates IT resources across business units. This means that IT can deploy services quickly and scale them out to meet critical needs whenever and wherever they occur—all while tracking resource usage with appropriate charges back to line-of-business owners. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 

Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

<p>SharePoint 2010 has many uses that should be taken into account when designing and configuring its technical components. This white paper examines the key findings from a recent hardware performance assessment and offers advice for incorporating virtualization into your deployment.</p>